AirGateway/Lobby

AirGateway technical support chat

Zapic0

@zapic0

that’s your associated consumer ;)

roykalony

@roykalony

Hi, I've started AG integration for my company, I got a couple of questions:
1.AirShopping offers expiration time - is it always 15m? or is it adjustable by settings?
2.AirShopping offers expiration in general - Until what step in the booking flow the offer is valid?
(CreateOrder / Ticket)

For sandbox environment - can I place orders without penality risk? the orders are completely fake / mocked?

Thanks in advance.

Jorge Díaz

@xurde

Hi @roykalony would you please share privatly with me more details about which company/integration are you working for?

we ask this to create a private chatroom for that purpose

roykalony

@roykalony

for agency gulliver

@xurde for agency gulliver

Jorge Díaz

@xurde

thanks, I will now create a private chatroom

roykalony

@roykalony

10x

gcortesco

@gcortesco

hello

i am gonzalo from travelcompositor

i am evaluating your API for our company

could be possible to get an Authentication key

Jorge Díaz

@xurde

Hi @gcortesco I think we have already talked on the email, right?

let me please create a private room for our conversation

gcortesco

@gcortesco

could you do it?

Denis

@and1helicopter

Hi. My name is Denis, I'm a developer from cityTravel.
How to enable providers for AirShopping requests?

Jorge Díaz

@xurde

Hi Denis

let me please move the conversation to a private room CityTravel <> AGW

Bernat Pi

@BernatPi

Hi. I'm Bernat, from Diurnus. I've successfully created tickets/services on the sandbox BookingPad for A3, AF, AY and others, but I'm unable to create tickets for IB ("[code: 486, short text: NDC_DIST_2011] - Selected form of payment is not available.") and BA ("[code: 486, short text: Unknown] - NDC_AIRDOCISSUE_1003 - An unknown error occurred."). Could you please check if there's something wrong on my airlines settings? Thanks.

Zapic0

@zapic0

hi @BernatPi

that error from Iberia is that you tried to pay with BSP

but apparently your consumer doesn't have that allowed

did you talk directly to IB?

and with British it could be the same

did you try to pay with credit card?

Bernat Pi

@BernatPi

Hi @zapic0. I've tried with a IATA code provided by Iberia and now the ticketing with BSP works as expected. Thank you very much!

Bernat Pi

@BernatPi

One more thing: when retrieving the order information from IB orders with extra baggage added (OrderRetrieve v1.1) the "services" nodes is missing. The service addition is shown in the "history" node, but there is no "services" node like in other airlines (A3, AY, BA...). Is this behavior expected? Thanks

mounikadandu

@mounikadandu3_twitter

Hai @zapic0 .I've successfully created order but an error occurred at [AirDocIssue (card)] and the error is:[{"id":"H4hnFJB7","code":"bad_request","status":400,"detail":"card payment method is not allowed"}]. Please suggest me how can fix this.

Jorge Díaz

@xurde

Hai @zapic0 .I've successfully created order but an error occurred at [AirDocIssue (card)] and the error is:[{"id":"H4hnFJB7","code":"bad_request","status":400,"detail":"card payment method is not allowed"}]. Please suggest me how can fix this.

Hi @mounikadandu3_twitter this is a configuration setting in our side. Please let me know which company are you working for so that we put this conversation in a private context. Thanks

mounikadandu

@mounikadandu3_twitter

@xurde I am working for Serenidipity Tours

Jorge Díaz

@xurde

Ah great, let me invite you to the private chat room

mounikadandu

@mounikadandu3_twitter

@xurde Ok

AliMazaher

@AliMazaher

Hello
I have a question about token in test environment.
I registered in "agency.airgateway.com" and I have token, but I registered in "agency.airgateway.net" and there isn't any token.
How can i get it?

Jorge Díaz

@xurde

Hi @AliMazaher can you please privately share details about which agency/partner are you working on behalf of?

we need to identify this before providing support

hemantrathore15

@hemantrathore15

Hi We are trying to create order with payment but keep getting 404 bad request
{
"shoppingResponseID": "Y7T9WTYYGKNGJSUKJ47EUBLFJC0I06AXEA1F1ZQ8IUEV79ZAOG95PY12HP97XZSC",
"passengers": [
{
"document": {
"birthCountry": "Spain",
"documentID": "115233245A",
"documentType": "PP",
"expirationDate": "2018-02-19",
"issueDate": "2018-02-19",
"residenceCountry": "UK"
},
"passenger": {
"birthdate": "1982-02-10",
"emailContact": "smith@airgateway.net",
"gender": "Female",
"middle": "Meyer",
"nameGiven": "John",
"nameTitle": "MR",
"passengerType": "ADT",
"phone": {
"areaCode": "34",
"countryCode": "34",
"number": "666123123"
},
"address": {
"street": "test",
"postalCode": "test",
"countryCode": "GB"
},
"surname": "Smith"
}
},
{
"document": {
"birthCountry": "Spain",
"documentID": "115233246A",
"documentType": "PP",
"expirationDate": "2018-02-19",
"issueDate": "2018-02-19",
"residenceCountry": "UK"
},
"passenger": {
"birthdate": "1983-02-10",
"emailContact": "smith@airgateway.net",
"gender": "Male",
"middle": "",
"nameGiven": "Mary",
"nameTitle": "MR",
"passengerType": "ADT",
"phone": {
"areaCode": "34",
"countryCode": "34",
"number": "666123123"
},
"address": {
"street": "test",
"postalCode": "test",
"countryCode": "GB"
},
"surname": "Jones"
}
}
],
"payment": {
"method": "card",
"cardType": "VI",
"cardCode": "VI",
"cardNumber": "4548819407777774",
"seriesCode": "407",
"cardHolderName": "Manuel",
"street1": "Ibiza 21",
"street2": "Test",
"cityName": "MAD",
"stateProv": "28",
"postalCode": "28900",
"countryCode": "ES",
"effective": "0217",
"expiration": "0222",
"cardHolderSurname": "Martinez",
"cardHolderTitle": "MR",
"cardHolderEmail": "accept@accept.com",
"emailContact": "accept@accept.com",
"nameGiven": "Manuel",
"phone": {
"areaCode": "",
"countryCode": "",
"number": "646666621"
},
"surname": "Martinez",
"nameTitle": "MR"
}
}

markus2e

@markus2e

Hi, I'm trying OrderCreate for Vueling offer (on Hahn Air account) but get an error for the CC. Are there valid test cards or is different payment method possible in sandbox?
{
"passengers": [
{
"document": {
"birthCountry": "Spain",
"documentID": "115233245A",
"documentType": "PP",
"expirationDate": "2018-02-19",
"issueDate": "2018-02-19",
"residenceCountry": "UK"
},
"passenger": {
"birthdate": "1982-02-10",
"emailContact": "smith@airgateway.net",
"gender": "Female",
"middle": "Meyer",
"nameGiven": "John",
"nameTitle": "MR",
"passengerType": "ADT",
"phone": {
"areaCode": "34",
"countryCode": "34",
"number": "666123123"
},
"address": {
"cityName": "Madrid",
"street": "test",
"postalCode": "12345",
"countryCode": "ES"
},
"surname": "Smith"
}
},
{
"document": {
"birthCountry": "Spain",
"documentID": "115233246A",
"documentType": "PP",
"expirationDate": "2018-02-19",
"issueDate": "2018-02-19",
"residenceCountry": "UK"
},
"passenger": {
"birthdate": "1983-02-10",
"emailContact": "smith@airgateway.net",
"gender": "Male",
"middle": "",
"nameGiven": "Mary",
"nameTitle": "MR",
"passengerType": "ADT",
"phone": {
"areaCode": "34",
"countryCode": "34",
"number": "666123123"
},
"address": {
"cityName": "Madrid",
"street": "test",
"postalCode": "12345",
"countryCode": "ES"
},
"surname": "Jones"
}
}
],
"payment": {
"cardCode": "VI",
"cardHolderEmail": "accept@accept.com",
"cardHolderName": "Manuel",
"cardHolderSurname": "Martinez",
"cardHolderTitle": "MR",
"cardNumber": "1234123412341234",
"cardType": "CC",
"cityName": "MAD",
"countryCode": "ES",
"expiration": "0122",
"method": "card",
"phone": {
"areaCode": "",
"countryCode": "34",
"number": "646666621"
},
"postalCode": "28900",
"seriesCode": "123",
"stateProv": "28",
"street1": "Leganitos 21"
},
"shoppingResponseID": "Y7H39P0GKLH4MO84DWA61B56S6CVEKF8RBNMALHL4G61SBGDVC1V0FD1NMEH8HIK"
}

{"id":"nWS3OjnD","code":"EFP-ok","status":503,"detail":"[code: 198, short text: 11] - Sorry. Regrettably your card has been declined. Please, ensure that the information you entered was correct. Otherwise, please try another card or call our telesales centre.","meta":{"err0":"[code: 198, short text: 11] - Sorry. Regrettably your card has been declined. Please, ensure that the information you entered was correct. Otherwise, please try another card or call our telesales centre."}}

Jorge Díaz

@xurde

Hi @markus2e let me check with @eloyucu

Eloy Fernández Franco

@eloyucu

Hi @markus2e we have enable the cash on file for your profile so you will can use that option instead to send us all the information

markus2e

@markus2e

Thanks @xurde @eloyucu , will try that.

markus2e

@markus2e

Hello again, looks like the payment node now is missing something?

    "payment": {
    "cashEmail": "smith@airgateway.com",
    "cashName": "Manuel",
    "cashSurname": "Martinez",
    "cashTitle": "MR",
    "method": "cashOnFile",
    "phone": {
        "areaCode": "12345",
        "countryCode": "34",
        "number": "646666621"
    }
},

{"id":"NamYrLyb","code":"EFP-ok","status":503,"detail":"[code: 197, short text: 12] - Sequence contains no elements","meta":{"err0":"[code: 197, short text: 12] - Sequence contains no elements"}}

I added all I found in documentation starting with Cash and removed the card related fields, but maybe removed to many?

Eloy Fernández Franco

@eloyucu

sorry... I told cash on file, but I wanted say agency card

let me 1 sec to send you an example

Eloy Fernández Franco

@eloyucu

"payment": {
    "method": "agencyCard"
}

using this should work :)

markus2e

@markus2e

@eloyucu Yes, that works, thanks.

Eloy Fernández Franco

@eloyucu

great!! :)

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