These are chat archives for Awesome-Support/Awesome-Support
WP Awesome Support is a simple yet powerful ticketing plugin for WordPress.
We are not planning to make users tickets / replies editable. The reason is that we believe what the client said should not be altered. However, I understand your situation and I think there is one thing in our roadmap that would fit: https://trello.com/c/ToMHlLfP
Obviously it's not developed yet but it should be in the coming months.