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  • Aug 23 15:48
    glagonikas commented #232
  • Aug 21 15:11
    glagonikas opened #728
  • Aug 21 15:07
    glagonikas opened #727
  • Aug 19 21:00
    elindydotcom closed #726
  • Aug 19 21:00
    elindydotcom commented #726
  • Aug 19 19:58
    stefanpejcic opened #726
  • Jul 30 15:38
    elindydotcom commented #725
  • Jul 30 11:59
    glagonikas opened #725
  • Jul 30 11:10
    glagonikas commented #724
  • Jul 30 11:04
    glagonikas commented #724
  • Jul 30 01:21
    Haroon Q Raja voted
  • Jul 29 16:05
    glagonikas commented #724
  • Jul 16 11:02
    Satoshi Otsuka voted
  • Jul 16 09:19
    techjewel opened #724
  • Jul 11 16:20
    Eric Sawyer commented
  • Jul 11 16:07
    Eric Sawyer voted
  • Jul 11 16:07
    Eric Sawyer voted
  • Jul 11 16:06
    Eric Sawyer voted
  • Jul 11 15:04
    pwkip commented #354
  • Jul 03 14:56
    Eric Sawyer commented
Alan Smith
@media317
With the update, the shortcodes have stopped working and I can't find documentation on how to get the login and submit ticket pages working. Please advise.
Julien Liabeuf
@julien731
Great update with the ticket details template @Ninos :)
David Pearce
@ccd-dp
Hi Julien, I am a previous owner of WPAS from Envato. Can you please tell me how I can assign a ticket to another user?
Julien Liabeuf
@julien731
@ccd-dp, in v2 just like in v3 you should see a metabox on the right hand side of the ticket edit screen (admin side). In this metabox you'll see a dropdown list where you can choose the agent to assign the current ticket to.
Florian Gareis
@TheZoker
Hey anybody here?
onishibaki
@onishibaki
Good day, I would like to ask if how to fix the fatal error: Allowed memory when I activated the plug in?? i think the plugin cant handle many users? I have more than 12k user.. Thank you
Damir
@DamirPecnik
I have a question when will the documentation addon be released any ETA?
Myles McNamara
@tripflex
aloha guys!
Does anybody know if there's any documentation on creating addons?
Julien Liabeuf
@julien731
There is no documentation (yet), but you can check out the addon boilerplate: https://github.com/Awesome-Support/Addon-Boilerplate
Vladica Bibeskovic
@vladab
Hi there, will there be an option to edit the tickets the user have submitted? Sometimes they send us login details, and we need to edit tickets in database, could there be a way to enable editing for the submitted message in the WP admin?
Julien Liabeuf
@julien731

We are not planning to make users tickets / replies editable. The reason is that we believe what the client said should not be altered. However, I understand your situation and I think there is one thing in our roadmap that would fit: https://trello.com/c/ToMHlLfP

Obviously it's not developed yet but it should be in the coming months.

Benjamin Intal
@bfintal
Based on my experience, customers do keep on putting their login details in tickets and we manually remove them :(
TomDino
@TomDino
I've made a small bugfix (issue 273) how can I push my fix to the repo, as my first ever pull request :P
blue928
@blue928
Hello, is this the room to discuss development and code contributions for awesome-support? I have some questions and ideas about the code but want to make sure what I have in mind isn't already doable
Arleys Resco
@fearlex
Anybody here ? I got a question about Awesome Support and WPML
Basically styles are not loading on translated page.
Myles McNamara
@tripflex
It’s always best to just ask your question instead of asking if it’s okay to ask … that way if someone does see it, at least they can answer instead of saying “yeah im here” and then not being here when you post your question