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Awesome-Support/Awesome-Support

WP Awesome Support is a simple yet powerful ticketing plugin for WordPress.

People

Repo info

Activity

Apr 13 14:05

Tom Wood voted

Live Chat integration
Mar 25 03:00

satchipanda voted

Live Chat integration
Feb 18 18:46

melliesou on develop

Fix product sync. Include/Exclude eCommerce produ… Ensure product are sorted by th… and 1 more (compare)
Feb 18 18:46

melliesou closed #714
Feb 18 18:45

melliesou on develop

# Fixed back-slashes issue from… # 2280587 warning message on th… # Hotfix - Added code change fo… and 2 more (compare)
Feb 18 18:45

melliesou closed #744
Feb 02 18:46

Mark Chipeur voted

Sub-Tasks
Jan 20 02:09

yeisonbp commented #703
Jan 19 09:41

DavePodosyan commented #703
Jan 18 21:15

elindydotcom commented on 57bafad
Jan 17 10:08

Mohal synchronize #744
Jan 16 02:30

dylzeee synchronize #746
Jan 16 02:20

dylzeee opened #746
Jan 15 04:33

worker109 synchronize #745
Jan 13 23:43

worker109 opened #745
Jan 10 15:09

Mohal commented #744
Jan 10 14:52

Mohal synchronize #744
Jan 02 08:00

Mohal opened #744
Nov 07 2020 11:28

John Jovence voted

Live Chat integration
Nov 07 2020 11:28

John Jovence voted

Live Chat integration

Alan Smith

@media317

With the update, the shortcodes have stopped working and I can't find documentation on how to get the login and submit ticket pages working. Please advise.

Julien Liabeuf

@julien731

Great update with the ticket details template @Ninos :)

David Pearce

@ccd-dp

Hi Julien, I am a previous owner of WPAS from Envato. Can you please tell me how I can assign a ticket to another user?

Julien Liabeuf

@julien731

@ccd-dp, in v2 just like in v3 you should see a metabox on the right hand side of the ticket edit screen (admin side). In this metabox you'll see a dropdown list where you can choose the agent to assign the current ticket to.

Florian Gareis

@TheZoker

Hey anybody here?

onishibaki

@onishibaki

Good day, I would like to ask if how to fix the fatal error: Allowed memory when I activated the plug in?? i think the plugin cant handle many users? I have more than 12k user.. Thank you

Damir

@DamirPecnik

I have a question when will the documentation addon be released any ETA?

Myles McNamara

@tripflex

aloha guys!

Does anybody know if there's any documentation on creating addons?

Julien Liabeuf

@julien731

There is no documentation (yet), but you can check out the addon boilerplate: https://github.com/Awesome-Support/Addon-Boilerplate

Vladica Bibeskovic

@vladab

Hi there, will there be an option to edit the tickets the user have submitted? Sometimes they send us login details, and we need to edit tickets in database, could there be a way to enable editing for the submitted message in the WP admin?

Julien Liabeuf

@julien731

We are not planning to make users tickets / replies editable. The reason is that we believe what the client said should not be altered. However, I understand your situation and I think there is one thing in our roadmap that would fit: https://trello.com/c/ToMHlLfP

Obviously it's not developed yet but it should be in the coming months.

Benjamin Intal

@bfintal

Based on my experience, customers do keep on putting their login details in tickets and we manually remove them :(

TomDino

@TomDino

I've made a small bugfix (issue 273) how can I push my fix to the repo, as my first ever pull request :P

blue928

@blue928

Hello, is this the room to discuss development and code contributions for awesome-support? I have some questions and ideas about the code but want to make sure what I have in mind isn't already doable

Arleys Resco

@fearlex

Anybody here ? I got a question about Awesome Support and WPML

Basically styles are not loading on translated page.

Myles McNamara

@tripflex

It’s always best to just ask your question instead of asking if it’s okay to ask … that way if someone does see it, at least they can answer instead of saying “yeah im here” and then not being here when you post your question

joerg | george

@wilderkaiser

Hi Guys, “the_title” filter hook is incorrectly applied :-( Post: https://wordpress.org/support/topic/the_title-filter-hook-incorrectly-applied) Would be great if soomeone can patch the file :-)

Anderson Michel

@andersonmichel

Hi, I found a bug in Awesome-Support files while using wp cli but I dint examined it yet. Can I report on Issues? Or may I fork the repo and send a pull request? (I'm new to github)