These are chat archives for collectiveaccess/support
That's a good question. We asked for specification about what they wanted to improve. They said that filling out the form to create/update objects was expected to be "easier to use". We think that probably Providence's terminology can be a reason, because it uses standard terms like "object", "entity", etc. They probably use another language for similar things. Of course the last thing is speculation from us, but if we're right, I think its easier to change some terms and probably organize menu access in a different way to make it easier for them to understand and have some key functions accessible straightforward. At first I found myself confused with menu access so I think that can be part of the problem. I think create/update objects is not that difficult but they said that they wanted to create contents "easier", so I guess we can make some improvement on Providence (if that's possible).
At the end, I think most of the situation has to do with being familiar with the software, but some UX tweaks can help them feel "better".