These are chat archives for collectiveaccess/support

7th
Sep 2017
Karl Becker
@karbecker
Sep 07 2017 06:54
Hi! I’m having trouble with ca_places: We imported quite some places (>2000) into our database, with a flat hierarchy. Now, If I want to add a related place to an object, I get the error that the place "does not not exist yet" (see pic 1). As you can see in the second picture I’ll post, via Find - Places the place in question can be seen in the hierarchy browser, but it can’t be found here as well. I used caUtils to rebuild the search index, no luck with this. All places have a unique Id and are accessible to public. Am I missing something here? Thanks for your help!
9CDA99F3-4937-47C5-833B-C1ACAC1822F0.png
ADF0050A-5E08-4342-BA90-A7D9FEA84F20.png
Karl Becker
@karbecker
Sep 07 2017 09:13
turns out our MySQL my.cnf needed max_allowed_packet=500Mand then a re-run of the search-index-rebuilding to make it work. So it’s solved!
juanulload
@juanulload
Sep 07 2017 13:38
@collectiveaccess im running it in the web browser, i'm waiting for the pass to get access to the host and running it in the command line
CollectiveAccess
@collectiveaccess
Sep 07 2017 17:28
@juanulload Yes, try running it in the command line and let me know if there are error messages
juanulload
@juanulload
Sep 07 2017 18:58
@collectiveaccess thanks!