These are chat archives for eduguideinsiders/eduguideinsiders.github.io

6th
Jul 2016
Jon P.
@Hapax-Legomena
Jul 06 2016 17:33
hi jon?
are you there?
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:34
Yes How are you?
Jon P.
@Hapax-Legomena
Jul 06 2016 17:34
are you jon morgan?
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:34
Yes I am
Jon P.
@Hapax-Legomena
Jul 06 2016 17:34
oh ok! )
:)
so i made a trial account
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:34
I saw
Jon P.
@Hapax-Legomena
Jul 06 2016 17:34
one thing was, is the trial account free? i don't think you used to word free.
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:35
Summers Mills middle School?
Jon P.
@Hapax-Legomena
Jul 06 2016 17:35
for others i mean
yeah i just made up a school
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:35
Cool
Jon P.
@Hapax-Legomena
Jul 06 2016 17:35
i dont work at a school, so just put in some stuff to test
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:35
Well, there is a cost for the trial team normally, but I gave user testers a grant code which allows them to create a team for free.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:35
that i understand
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:35
No, that's fine re: the school name. I've been using all kinds of names for my faux schools
Jon P.
@Hapax-Legomena
Jul 06 2016 17:36
my point is that people might assume a trial account is free, so that's a little thing
i'm talking end users
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:36
yes.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:36
okie one other thing since you want feedback
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:36
we are planning on launching a landing page, where users will see the information first describing the cost.
Go ahead
Jon P.
@Hapax-Legomena
Jul 06 2016 17:37
there's a menu asking if the teacher wants to administrate, well in a school they might hesitate to say yes, as a lot of things are handled by an "administrator", might want to explain that they themselves can administrate this for their class
assuming they can !!!
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:38
Good point on the word choice. Our thinking was that a secretary or principal might start the team, but want to hand off administering of the team to another person. Like a department chair, or something.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:39
then i would clarify... an administrator / secretary to them / department head should fill out this form
if you're a teacher, please ask for permission to fill it out first
that kind of thing
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:39
Good point
Jon P.
@Hapax-Legomena
Jul 06 2016 17:40
final point
in order to sign in here i needed a github account... now if you're gonna test this with teachers, how many will have github accounts that arent CS people?
even then
might be better to use a support-oriented chat web app
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:41
Yeah it is a weakness. Do you have a suggestion
Jon P.
@Hapax-Legomena
Jul 06 2016 17:41
i can find something for ya!
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:41
I could easily switch it.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:41
i'd have to find the web app
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:42
I was tempted to use github to store issues, instead of tender which is what the blue tab ties into. So i guess while I was on the fence I was doing a little bit of both.
you can see the kind of simple chat interface i'm talking about on the right
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:42
Well, I have also been playing around with Slaask...we have something started.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:43
not sure what that is
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:43
I could integrate slaask instead.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:43
yeah
as long as it's not github based
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:43
It is a little bit like intercom but it ties into Slack
Good deal
Jon P.
@Hapax-Legomena
Jul 06 2016 17:43
people just say, hey how are ya
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:43
yeah that's it..plus I can have triggers, etc.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:44
triggers?
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:44
yeah..like if they land on the page it automatically shows a message.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:44
right right
ha
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:44
I'll have to look into setting it up
Jon P.
@Hapax-Legomena
Jul 06 2016 17:44
thought you meant psychological triggers
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:44
oh, no..
Well, so other than what you've mentioned did you see anything else that seemed problematic?
Or was there anything in particular that surprised you or you felt was done particularly well?
Jon P.
@Hapax-Legomena
Jul 06 2016 17:46
everything was done well
nice UI and graphic work
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:47
Cool
Do you have a few more minutes for testing?
Jon P.
@Hapax-Legomena
Jul 06 2016 17:48
one more little thing: give X a call is not really a good support solution, not scalable and subject to spammers... i'd say email X at support@eduguide.org... and clarify is this the start date for the academic year or for using this?
using the institutional emails helps if your team shifts over time
but sure i've got 10 more minutes
so in terms of the IT outreach part, i'd make that optional but recommended if unsure about it. also, i'd provide a list of supported OS's and system requirements upfront with the cost specs. for reference.
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:52
Sorry I was distracted
The start date references the date when the students will join the team and begin working on their path.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:52
sure, but i'd spell all this out
i guess my motto is, spell it out !
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:53
I'm not entirely clear on "give x a call," but we tried referencing the team coach where possible, but we are also showing a staff member and their contact information. I agree with the idea of referencing a support email address, more streamlined.
Yeah..our president is very minimalistic
Jon P.
@Hapax-Legomena
Jul 06 2016 17:54
if you get tons of users, lets say hundreds, calling X is not a scalable solution
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:54
It is possible to skip a step in the onboarding
That's true
Jon P.
@Hapax-Legomena
Jul 06 2016 17:54
it takes way too much time to talk to each person who calls, there's no good way to track calls typically
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:54
Which screen are you referencing? Or a particular notification?
Jon P.
@Hapax-Legomena
Jul 06 2016 17:54
and if Laura leaves or shifts, it's not laura
"This tool will get your EduGuide team started in a few steps. It can be done in as little as 30 minutes and updated any time. Questions? Give Laura a call at 517-374-4083."
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:55
okay
Very good point.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:55
hey i'm full of em! :)
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:55
we have a feedback widget on our site where people can submit questions, too. In addition to our email.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:55
haven't even gotten started yet
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:55
lol
Well let me switch things over so that we can use a different chat service in the future. I would really like to get this into Slack, now that I'm using it seriously.
If I think of anything else to ask, can I reach out to you?
Jon P.
@Hapax-Legomena
Jul 06 2016 17:56
definitely
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:56
I see you just sent me an IT request
Cool, I'll follow up on that.
Jon P.
@Hapax-Legomena
Jul 06 2016 17:57
i'm sure i'll have ideas
i sent it to my address
not sure why you got it
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:57
Oh you're right
my mistake
Jon P.
@Hapax-Legomena
Jul 06 2016 17:58
haven't received it though on my end
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:58
On staging I'm cc'ed on all of the notifications. We whitelisted certain staff email addresses
You won't
Jon P.
@Hapax-Legomena
Jul 06 2016 17:58
can you just make up some nonsense in the backend so i can proceed? :)
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:58
Jon P.
@Hapax-Legomena
Jul 06 2016 17:59
oh wait, so i can just use that custom tied url
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 17:59
Yes
Jon P.
@Hapax-Legomena
Jul 06 2016 17:59
k it shall be done, but i have a meeting at 2 pm
so until later!
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 18:00
Cool, I'm going to take a lunch then I'll let you know when the alternative chat is available.
ttyl
Jon P.
@Hapax-Legomena
Jul 06 2016 18:00
cool
Jon P.
@Hapax-Legomena
Jul 06 2016 18:41
ok i'm back
but give me some time here, gotta get some lunch :)
Jon Morgan (EG)
@eduguidepfl
Jul 06 2016 18:41
np
btw I've set up Slaask
Are you talking inside gitter or are you on the page still?
Either way, go to https://eduguideinsiders.github.io/ and click on the circle with the triangle in it. I think you will be pleased.
Jon P.
@Hapax-Legomena
Jul 06 2016 19:24
yaaay!