These are chat archives for eventum/eventum

24th
Aug 2016
Craig
@cpinfold
Aug 24 2016 22:57
@glensc I noticed the recent commit regarding forwarding. I looked at the code and don't think that Eventum tracks Message-ID's. I was looking to see if Eventum used the In-Reply-To: Message-ID to track replies (separate from Subject based routing).
We have a frustrating issue where our users initiate a ticket by email, CC a bunch of people and those people reply to the original email (not the Eventum generated one) and that creates several duplicate issues. It looks like additionally associating based on the In-Reply-To: header might solve my issue.
Craig
@cpinfold
Aug 24 2016 23:06
I may have missed it, but proposed change would be to lookup the In-Reply-To: header and associate it with the issue with a matching sup_message_id. Thoughts?