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Martin Cech
@martenson
@ankouawa_gitlab in that case please try again later.
it is the downtime for sure
Agathe Nkouawa
@ankouawa_gitlab
alright. Thank you
Martin Cech
@martenson
https://status.galaxyproject.org/ will tell you when the server is up
Agathe Nkouawa
@ankouawa_gitlab
thank you
Brad Langhorst
@bwlang
i’m seeing a strange loop on our local galaxy:
[WorkflowRequestMonitor.monitor_thread] Workflow invocation [86834] scheduled
it’s repeating this every few seconds over and over.
any ideas?
galaxybot
@galaxybot

[unknown]
unable to login [Uncategorized]
Hello.

I am trying to login and get data using ‘usegalaxy.org’.

However, I was not able to login and get message as ‘Uncaught exception i…

galaxybot
@galaxybot
[unknown]
upload from FTP gives: bad request (400) [usegalaxy.org support]
hi there, I uploaded to usegalaxy.org some fasta files with mozilla, but when I click to start the import of those file in the ‘choose FTP f…
Martin Cech
@martenson
@bwlang with galaxyproject/galaxy#8664 you could troubleshoot it maybe
lumin2003
@lumin2003
Hi I am trying to reset my password. But I cannot. Uncaught exception in exposed API method was showing.
Martin Cech
@martenson
@lumin2003 thanks for the report, we'll look into it
Which Galaxy server? It works for me on usegalaxy.org
lumin2003
@lumin2003
https://usegalaxy.org/login
I tried several times
Brad Langhorst
@bwlang
thanks @martenson , I’ll check that out. a restart resolved it.
Peter Truong
@iampetertruong_twitter

Hi there, I'm trying to use galaxy via usegalaxy.org (from Australia), but am unable to do any work. I submitted several jobs yesterday (mapping RNA-seq data) but woke up to find that the majority of the jobs paused. I tried re-executing the jobs today but am unable to do so (i have adequate disk space). The error I'm getting is "Internal Server Error
Galaxy was unable to successfully complete your request
GURU MEDITATION: #deed739d563b46639a3adf729c587892"

I checked the status of the galaxyproject and it looks like the server is up but I'm still having issues.

Thank you

galaxybot
@galaxybot

[unknown]
Cannot login UseGalaxy.org Server (Main) [usegalaxy.org support]
Hi! I cannot load the usegalaxy page. An error message would occur as follow:

Internal Server Error

Galaxy was unable to successfully compl…

galaxybot
@galaxybot
[unknown]
Galaxy down.... [Uncategorized]
When will Galaxy be back up and running? Its been down since yesterday.
Wolfgang Maier
@wm75
I'm trying to install tools from the toolshed into my local Galaxy (release_19.05) and keep getting: tool_shed.util.hg_util ERROR 2019-09-19 15:14:10,584 [p:22844,w:1,m:0] [uWSGIWorker1Core3] Error cloning repository: Command '['hg', 'clone', '-r', u'13', u'https://toolshed.g2.bx.psu.edu/repos/iuc/rgrnastar', u'/home/wolma/galaxy_19.05/database/shed_tools/toolshed.g2.bx.psu.edu/repos/iuc/rgrnastar/850f3679b9b4/rgrnastar']' returned non-zero exit status 255 Output was: abort: connection ended unexpectedly
tried with various tools and with main and test toolshed
strangely I can install data managers though
Is this a problem with the toolsheds or with my Galaxy configuration?
John Chilton
@jmchilton
The Galaxy test cases are failing on CI with the same error - I don't think it is you
Wolfgang Maier
@wm75
Good to know - thanks!
Jennifer Hillman-Jackson
@jennaj
Galaxy Main https://usegalaxy.org status: We did a software update yesterday at that took a bit longer than expected. Then there was another problem earlier today and a few hiccups continue.
The current status is always here: https://galaxyproject.statuspage.io/
Expand the Galaxy Main section to review status. Hover over the block for the day to see details and sometimes a link with more information. Right now, this is the message: https://galaxyproject.statuspage.io/incidents/07my40spgd4c
galaxybot
@galaxybot

[unknown]
bowtie2 not working [usegalaxy.org support]
hi all, I’m trying to align some fasta using bowtie2 but I get the error:

tool error

An error occurred with this dataset:

Unable to finis…

galaxybot
@galaxybot

[unknown]
Problem with Intersect tool tutorial [Uncategorized]
Hello ,

I am using usegalaxy.eu and I have a problem with the tool intersect. I am a new user of Galaxy and I was following the instruction…

Jayaram Kancherla
@jkanche
is there a guide for migrating interactive environments to the new API ?
I am testing the interactive tools/environments on the most recent dev branch but galaxy shows error when trying to run an IE
galaxybot
@galaxybot

[unknown]
Problem displaying data on UCSC Cell Browser [usegalaxy.eu support] error
Hello,

I have a problem to display data on UCSC Cell Browser. I 'm trying to run Atlas-Seurat-CellBrowser workflow (https://github.com/ebi-…

galaxybot
@galaxybot
[unknown]
The interactive environment is broken in usegalaxy.org. [usegalaxy.org support] admin, error
Now, I find that the interactive environment is broken again. The GIE is necessary for our team. May I ask the GIE will be fixed in the futu…
cclett2000
@cclett2000
Hi, I have been trying to setup admin rights for almost a week now and ave not been able to, I have added in the user account into galaxy.yml, is there something I am missing?
Dannon
@dannon
@cclett2000 Hey, sorry you're having trouble. You mean you have a local instance, have added your user's email address to galaxy.yml, and it's not working?
cclett2000
@cclett2000
Yes thats the problem
Dannon
@dannon
Three possible problems come to mind. 1) The email address doesn't match exactly, 2) Galaxy hasn't been restarted to take the new changes into account, or 3) Galaxy isn't actually using the galaxy.yml, it's on an older galaxy.ini. Any of that sound possible?
cclett2000
@cclett2000
Whats the best way to restart galaxy and would the galaxy.ini be in the config folder as well? Also thank you very much for your help
Dannon
@dannon
Correct, galaxy.ini would be in the same config folder. If that exists, it's likely the problem. It'd only exist in the case of a Galaxy migrated from an older version though.
On restarting galaxy -- it really depends on how it's running. Do you know if it's set up as a system service, if it's running as a daemon, or something else?
cclett2000
@cclett2000
ok this is the newest version of galaxy and I do not see a galaxy.ini
Dannon
@dannon
Something like ps auxwww | grep galaxy might show how it's executing.
cclett2000
@cclett2000
I have no idea I start it through Terminal, and use Ctrl + C to close it
Dannon
@dannon
Oh, that's even easier.
Just control+c to close it, then, and do the ./run.shagain
cclett2000
@cclett2000
alright well I have done that several times
Dannon
@dannon
Hrmm, okay. Can you show me what the line in galaxy.yml looks like, after your modifications?
Should be something like: 
1259   # Administrative users - set this to a comma-separated list of valid
1260   # Galaxy users (email addresses).  These users will have access to the
1261   # Admin section of the server, and will have access to create users,
1262   # groups, roles, libraries, and more.  For more information, see:
1263   # https://galaxyproject.org/admin/
1264   admin_users: 'foo@foo.com'
cclett2000
@cclett2000
Is that the line?
i do not have ` at either end
Dannon
@dannon
I am not sure off the top of my head if they are required or not, but that's worth trying.
cclett2000
@cclett2000
give me one second to see and thank you again