These are chat archives for gitterHQ/desktop

6th
Sep 2017
jwilczek
@jwilczek
Sep 06 2017 18:31
I cannot use the desktop app, after signing in, it asks me if i want to "allow or deny" no matter what i click, it closes the window
Ben Johnson
@cbj4074
Sep 06 2017 18:33
@jwilczek Which operating system?
jwilczek
@jwilczek
Sep 06 2017 18:33
win10 x64
Ben Johnson
@cbj4074
Sep 06 2017 18:34
Does the gitter.exe process(es) terminate completely?
(i.e., there are no instances in the Task Manager)
jwilczek
@jwilczek
Sep 06 2017 18:35
i mispoke, it closes windows = minimizes to task tray
it's still running in task manager
Ben Johnson
@cbj4074
Sep 06 2017 18:37
What happens when you single-left-click on the tray icon?
jwilczek
@jwilczek
Sep 06 2017 18:37
it pulls up the exact same window asking allow/deny
Ben Johnson
@cbj4074
Sep 06 2017 18:38
Is there any indication what is asking you to Allow or Deny? Is it Github authorization?
jwilczek
@jwilczek
Sep 06 2017 18:38

Hello!

Gitter Windows Desktop App is requesting access to your account.

Do you approve?

Ben Johnson
@cbj4074
Sep 06 2017 18:38
Did you sign in with Twitter or GitHub?
jwilczek
@jwilczek
Sep 06 2017 18:39
github
jwilczek
@jwilczek
Sep 06 2017 18:51
???
Ben Johnson
@cbj4074
Sep 06 2017 19:28
@jwilczek Sorry, had to step away. I have no idea what could be causing that. Never seen anyone else report it, either. Does the same thing happen if you use the keyboard (e.g., Tab and Enter keys) to navigate to Allow and confirm?
jwilczek
@jwilczek
Sep 06 2017 20:25
@cbj4074 I had the same problem last time I tried to install, if i recall, but I can't find that thread
Ben Johnson
@cbj4074
Sep 06 2017 20:26
@jwilczek Was it here, or did you open an Issue on GitHub?
(if the latter, it was probably migrated into the new GitLab project)
I use the desktop app on Win 10 x64, too, for whatever that's worth.
jwilczek
@jwilczek
Sep 06 2017 20:28
I believe both
Eric Eastwood
@MadLittleMods
Sep 06 2017 20:29

@jwilczek Are you behind a proxy? https://gitlab.com/gitlab-org/gitter/desktop/issues/49

You can manually authenticate by adding your personal access token to C:\Users\YOUR USERNAME\AppData\Local\Gitter\gitter_preferences.json, "token": "xxx" from https://developer.gitter.im/apps