And yeah the support is low. I talked to rodger a good month ago and he told me that they want to start work again, but seems like it did not yet happen. But this is open source, if you want something to be better, then help making it better. You give back to the community for all the things you gain, which is just fair.
And sometimes that means figuring out stuff on your own. Which of course means you need a deep understanding and knowledge about all the tools you use and about computers in general and the rest should come at ease :)