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    Scott Zuckerman
    @scottzuckerman:matrix.org
    [m]
    I really appreciate you taking the time...this has been super frustrating
    Jaroslav Vaňkát
    @JVankat
    @scottzuckerman:matrix.org glad it worked! Your homepage redirects to the login page if you're not logged in, so that's probably the reason. We do support some login screens, as long as those are not depending on javascript, you can check our docs on this. Otherwise please contact our support team at mail@sitesearch360.com regarding the content indexing, they can definitely explain this better than me :)
    Scott Zuckerman
    @scottzuckerman:matrix.org
    [m]
    okay...thanks....I will find out....
    Scott Zuckerman
    @scottzuckerman:matrix.org
    [m]
    @JVankat: Hello there. I have reached out to your tech support team twice and they have not responded.
    Jaroslav Vaňkát
    @JVankat
    Hey @scottzuckerman:matrix.org please allow some more time for them to get back to you, I see our inbox is pretty full right now.
    Scott Zuckerman
    @scottzuckerman:matrix.org
    [m]
    can you not help me with the javascript login page I have? The issue is having to go back and forth for days trying to figure this out by e-mail.
    scottzuckerman
    @scottzuckerman:matrix.org
    [m]
    My other question is....instead of dealing with the java on the login...will using your API solve my issue?
    Jaroslav Vaňkát
    @JVankat
    I mean as I said, we don't support JS login screens, you could definitely use the API to index your content (see https://docs.sitesearch360.com/api). There are alternative solutions - e.g. setting a cookie that preauthenticates our crawler, whitelisting our IPs,..., not sure what's possible on your side, though.
    Scott Zuckerman
    @scottzuckerman:matrix.org
    [m]
    can you activate the API on my trial please so we can test it. If it works, I will certainly upgrade my account so we can use it when my trial ends.
    Jaroslav Vaňkát
    @JVankat
    @scottzuckerman:matrix.org sure, can't send you private message over here, but we'll send you the api key.
    Scott Zuckerman
    @scottzuckerman:matrix.org
    [m]

    @JVankat: we installed the API and now get this error: yes but i get the api key but after visiting the given url including API key and site key it says

    {"status":405,"code":0,"message":"Sorry, but something went terribly wrong - we're on it :)","link":null,"developerMessage":null}

    Jaroslav Vaňkát
    @JVankat
    @scottzuckerman:matrix.org that's also the correct behavior, those endpoints don't allow GET requests.
    Scott Zuckerman
    @scottzuckerman:matrix.org
    [m]
    How we can get data from database for searching using the API?
    okay...so what do we have to do to use the API to crawl the database?
    "index" the database using the API
    Scott Zuckerman
    @scottzuckerman:matrix.org
    [m]
    @JVankat: are you still there? I'm working with my developer on a separate chat.
    trying to get to the bottom of this.
    Jaroslav Vaňkát
    @JVankat
    @scottzuckerman:matrix.org I've sent you the links to the docs, probably sending your content to the /pageJson or /pagesJson endpoints would be the best approach.
    tomesposito92
    @tomesposito92
    Currently, when you embed the content block, you set a div and the nav tabs are embedded in the same div. Is there a way for me to embed the nav tabs in a separate div than the content block?
    Jaroslav Vaňkát
    @JVankat
    Hi @tomesposito92 - there's no clean solution for this, also probably not something we want to add to the search plugin (at least not in the near future), but a workaround would be having something like window.sxQuery('.my-content-block').append(window.sxQuery('.ss360-nav')); in a postSearch callback, might require some additional styling though.
    tomesposito92
    @tomesposito92
    @JVankat gotcha, thanks, appreciate that! One other call when I have ya. Do you guys support content breadcrumbs?
    If i have an article that's in the structure of: Documentation > Support > Support Article
    Is there a way to send that to SS or have that shown in my search results?
    Jaroslav Vaňkát
    @JVankat
    @tomesposito92 the only solution I can think of would be extracting the breadcrumb as data point (+ maybe applying some custom styles). Would that be an option?
    Sonia Grant
    @soniaatkemp_gitlab
    @JVankat hi, when a user searches a term, in the postSearch: callback, i am using window.searchResultCache = data.suggests; to cache the array of results to a variable named "first" . var first = window.searchResultCache; then i am switching the siteID and want to also cache those results for the same search term to a variable "second". i plan to modify the result arrays before combing the results to display them using window.SS360.showResults(data.query); i am able to grab the "first" array of results into a variable successfully however the same method does not work for the "second" array in that i get the same results for both variables..here is my code if you could point out where i am going wrong it would be much appreciated :) ?
    window.searchResultCache = data.suggests;
    var first = window.searchResultCache;
          window.SS360.setSiteId('second_siteID');
          window.searchResultCache = data.suggests;
          var second = window.searchResultCache;
        // some code to manipulate and combine the arrays to a new variable will go here 
        window.SS360.showResults(data.query);
    Jaroslav Vaňkát
    @JVankat
    Hey @soniaatkemp_gitlab - not sure I understand what exactly is the issue, could you point me to a page where you've implemented it (or send me the full config if this isn't live yet)?
    Sonia Grant
    @soniaatkemp_gitlab
    @JVankat sure, i'll email you the full config as this is just in dev right now
    Jaroslav Vaňkát
    @JVankat
    @soniaatkemp_gitlab perfect, I'll keep an eye on it and will try to get back to you asap.
    Jaroslav Vaňkát
    @JVankat
    @soniaatkemp_gitlab not sure what exactly is wrong, but my recommendation would be doing the data manipulation in the preRender callback, can you maybe explain what exactly is the goal? That might help me come up with a solution. Otherwise I'll probably need some time to dig into this, but I'll try to have a solution later today.
    Sonia Grant
    @soniaatkemp_gitlab
    @JVankat the goal is to display the search results from 2 different siteIds on one page, with the content group tab results of the first siteid showing first, followed by the tab results of the second siteID . for example the results page would be something like this - "tab from 1st" "tab form 1st" "tab from 1st" "tab from 2nd" "tab from 2nd" "tab from 2nd"
    Jaroslav Vaňkát
    @JVankat
    @soniaatkemp_gitlab thanks for the clarification (and I've received your email). I'll keep you posted.
    Sonia Grant
    @soniaatkemp_gitlab
    @JVankat great thank you :)
    Sonia Grant
    @soniaatkemp_gitlab
    @JVankat i tried what you suggested and it worked so thanks so much as usual :)
    Frank Martin
    @fgmartin
    I'm using the Wordpress plugin, version 1.1.24, but I'm not seeing the updated Control Panel ( https://docs.sitesearch360.com/whats-new-in-the-new-site-search-360-control-panel ). Is this an issue with the Wordpress plugin?
    Jaroslav Vaňkát
    @JVankat
    Hi @fgmartin we're currently rolling the new control panel out, we still have some work to do to fully support the Wordpress plugin though.
    Frank Martin
    @fgmartin
    @JVankat Got it - thanks.
    jloy73
    @jloy73
    Hello. We are having an issue where custom results are not displaying. Is this a known issue? We've tried reindexing, clearing cache, and rebuilding a few of the results with no luck.
    Jaroslav Vaňkát
    @JVankat
    Hi @jloy73 - can you please send me your site id and a sample query? I will take a look.
    @jloy73 nvm, I see you've sent us an email ~2 hours ago, is that correct? Looking into it.
    jloy73
    @jloy73

    Hi @jloy73 - can you please send me your site id and a sample query? I will take a look.

    Hi Jaroslav. Our site id is www.snhu.edu. Try searching "transcript" or "catalog"

    @jloy73 nvm, I see you've sent us an email ~2 hours ago, is that correct? Looking into it.

    Yes. That's us!

    Jaroslav Vaňkát
    @JVankat
    @jloy73 I've just deployed a fix, you might need to clear the browser cache (ctrl + f5 --> script version 13.3.6 should be loading), this was a bug in our search script. My apologies for the inconvenience.
    jloy73
    @jloy73

    @jloy73 I've just deployed a fix, you might need to clear the browser cache (ctrl + f5 --> script version 13.3.6 should be loading), this was a bug in our search script. My apologies for the inconvenience.

    It looks like the results are displaying now, but they are "side-by-side" rather than in a list like format. Would something have changed with the results formatting as well?

    @jloy73 I've just deployed a fix, you might need to clear the browser cache (ctrl + f5 --> script version 13.3.6 should be loading), this was a bug in our search script. My apologies for the inconvenience.

    It looks like the results are displaying now, but they are "side-by-side" rather than in a list like format. Would something have changed with the results formatting as well?

    Here's a normally formatted result: https://www.snhu.edu/search?q=masters

    For some reason, custom query results are presenting next to each other: https://www.snhu.edu/search?q=catalog
    Here's a blended example: https://www.snhu.edu/search?q=bookstore
    Jaroslav Vaňkát
    @JVankat
    @jloy73 no, definitely not recently, I've just tested with an older version of our script (at least 6 months, probably more), and it looks the same as with the latest version. I don't think this a new issue. Adding the following .ss360-suggests .ss360-suggests__wrap { flex-direction: column; } to the additionalCss should fix this.
    jloy73
    @jloy73
    @JVankat Thank you for your help. Is that css something we have to change on our side? I'm more familiar with the search configs than the styling.
    Jaroslav Vaňkát
    @JVankat
    @jloy73 that's something you can add to the ss360Config script, here is a version of your ss360Config with the custom results styling: https://pastebin.com/zKaZPfEr