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    Yaron Meiner
    @ymeiner
    the reason that i am asking is because we are trying to assess if we need a secondary service in our toolchain
    cm-springlane
    @cm-springlane
    @JVankat testing that words thing now
    TriSys
    @TriSys_twitter
    I'm in the EU so should I be using a different service?
    Ross
    @rossj81
    @JVankat The status page https://status.sitesearch360.com/ didn't report any issues, so you might need to check monitoring.
    cm-springlane
    @cm-springlane
    @JVankat We can add it on our side no sweat. Though are we the only ones still using that old script? ;)
    Jaroslav Vaňkát
    @JVankat
    @ymeiner, @TriSys_twitter, @rossj81 the outage earlier this week was caused by an attack, my colleagues are taking some steps to prevent this in the future, you can send an email to mail@sitesearch360.com and I can assign this to a colleague who should be able to provide some more details on this. Todays outage was caused by an increased load on some of our servers, as we're switching to a new system, so there is more running in parallel than usually. This usually shouldn't be an issue, as Cloudflare should reroute to a backup server, which can handle a lot, but that didn't happen, and we're looking into why (this worked flawlessly until now...). @rossj81 About the status.sitesearch360.com - we'll make sure to add the global search endpoint to this. My apologies once again!
    @cm-springlane that's nice, I'm double-checking with my colleague right now, got a little distracted by the downtime.
    cm-springlane
    @cm-springlane
    thanks for the info! our suggest issue is resolved for us, so I'm signing off :)
    Jaroslav Vaňkát
    @JVankat
    @cm-springlane perfect, have a nice weekend!
    TriSys
    @TriSys_twitter
    I am having trouble re-indexing my site. Using the API I get this status every time: "status": "success", "message": "Site has been queued for indexing at position 2."
    The site status API only tells me the number of pages, not the date/time of last index: "pages": 541,
    "4XX": 0,
    "5XX": 0,
    "8XX": 0
    Indexing has stopped working sometime this afternoon.
    Jaroslav Vaňkát
    @JVankat
    @TriSys_twitter what is your siteId? I'll take a look.
    TriSys
    @TriSys_twitter
    opuslaboris.com - I can see it working on the sitesearch360 engine, but on my site, it is showing old data
    Jaroslav Vaňkát
    @JVankat
    @TriSys_twitter I don't se what exactly doesn't match, but you can temporarily try using api2.sitesearch360.com, which is the new system (some of the requests are just forwarded to the new system, but the response comes from the old one), but latest on Monday everything should be fully switched/synchronized.
    This image shows the anomaly between what I see in your site and what I see on mine using the same search term. I have Ctrl-F5's my browser.
    Jaroslav Vaňkát
    @JVankat
    @TriSys_twitter can you please try again? I've cleared the search cache for you.
    TriSys
    @TriSys_twitter
    Yes, that works. Is there an API for that?
    Jaroslav Vaňkát
    @JVankat
    @TriSys_twitter this should actually be fully transparent and it shouldn't be necessary to trigger this manually, but I admit it's currently a bit messy on our side (I hope on Monday everything will be back to normal...). I can still PM you the endpoints to clear the cache if you need to.
    TriSys
    @TriSys_twitter
    I can wait for you to implement this behind the scenes, then I will run a similar test to today, to ensure it all works as expected. Thanks for your help. Have a great weekend everyone.
    Jaroslav Vaňkát
    @JVankat
    @TriSys_twitter perfect, I'll keep you posted. Have a nice weekend!
    John-B
    @John-B
    Our SiteSearch 360 API calls appear to have stopped returning snippets. The snippest show in the SS360 UI, but not on our site. We have two separate accounts (one is www.openphilanthropy.org) where the data on the site now shows only titles and no snippets. We did not change the sites.
    I am seeing the notice 'You have not installed the latest JavaScript yet'. However, this has not previously caused a problem for us as we are not using JS, but making API calls and formatting the results ourselves.
    John-B
    @John-B
    Using global. instead of api.sitesearch360.com makes no difference. You can test with https://global.sitesearch360.com/sites?query=malaria&includeContent=true&site=www.openphilanthropy.org : the content table is always empty.
    Jaroslav Vaňkát
    @JVankat
    Hi @John-B - I see that you have Use content behind search snippet XPath set as search snippets, but this seems to be missing, I've started a re-index for you, the snippets should be up in a few minutes.
    John-B
    @John-B
    Thank you. I am not sure what happened because the same problem also hit www.givewell.org, on a different account, at the same time. I have issued a reindex command for that site too.
    I am seeing the snippets now on www.openphilanthropy.org
    Jaroslav Vaňkát
    @JVankat
    @John-B glad it works now. I'll look into what happened on Monday and will keep you posted.
    John-B
    @John-B
    Reindexing www.givewell.org did not work without first emptying the index. Now it is working.
    Danilo Parra Jr
    @daniloparrajr
    Hi everyone, just want to ask if someone have created an AMP integration for site search 360 before?
    Jaroslav Vaňkát
    @JVankat
    @John-B that's weird, emptying the idnex should never be necessary, but glad it works and I'll try to look into it.
    @daniloparrajr Hey, not that we are aware of, the easiest solution would be having a GET form, which redirects to a non-amp page, where the search is integrated.
    porshajackson
    @porshajackson
    hello @JVankat I need for our site (www.alabamapublichealth.gov) to redirect searches to https for secure access. I see in Indexing COntrol that our Root Site URL is 'http://www.alabamapublichealth.gov'. Can I simply update that to 'https://www.alabamapublichealth.gov'? Would I need to reindex the entire site for secure implementation?
    Jaroslav Vaňkát
    @JVankat
    Hi @porshajackson yes, you'd need to re-index in this case. I guess changing the root url to https:// and then re-indexing should do it. After the re-index is done, you can remove all remaining http:// pages from at the Index Control (the Regular Expression option). I can help you set this up tomorrow - if you need some help with this.
    porshajackson
    @porshajackson
    That would be great. Thank you. I will reach out tomorrow.
    Danilo Parra Jr
    @daniloparrajr
    thank you @JVankat !
    Jaroslav Vaňkát
    @JVankat
    @porshajackson I've re-indexed your site with https:// and removed all http:// pages from your index (pages that would be removed due to the deduplication settings aren't removed automatically when re-indexing), can you please check if everything is fine - e.g. if there are all expected pages in your index? Just let me know if something seems to be little bit off and I'd check that asap.
    porshajackson
    @porshajackson
    Thank you. I am checking through it now. Also, is there a reason why we have the 'www' removed from the url? Can we please include the 'www'?
    @JVankat
    Jaroslav Vaňkát
    @JVankat
    @porshajackson you have a replacement pattern Remove\. www from each url set up, I can remove this and re-index again, but please first confirm that everything looks fine, before I start the next re-index.
    porshajackson
    @porshajackson
    looks great to me. Ready for the re-index. Thank you so much for your help!
    @JVankat
    Jaroslav Vaňkát
    @JVankat
    @porshajackson great, I'm removing the rule and starting a re-index, there might temporarily be a few duplicates in the search, as I'll need to remove the non-www pages manually after the re-index, but I guess this is better than emptying the index and waiting for it to be filled with new data.
    Delivr
    @delivr_twitter
    Hi. Thank you for providing this support option. Excuse me if I'm not asking this question in more technical language. When search results are organized into groups/tabs, is there a way to turn on images for only the results under a specific group/tab? All we see is images in results on or off.
    Jaroslav Vaňkát
    @JVankat
    Hi @delivr_twitter - sorry for the delay on our side, we still have your email open, one of my colleagues will get back to you soon. But the short answer is - we don't have an out of the box setting for this, so you'd either have to use custom callbacks (I can help with this), or define custom image extraction rules for each group --> e.g. //noimage for content groups where you don't want to show images.
    Jaroslav Vaňkát
    @JVankat
    Hi @TriSys_twitter - are you trying to access api2.sitesearch360.com? Could you please switch your api calls back to api.sitesearch360.com?
    Delivr
    @delivr_twitter
    @JVankat Thank you. We look forward to the email from your colleague. we appreciate the great service during these difficult times. Stay well. Stay safe.
    Maryse
    @maryseb_gitlab

    Hello I'm using the WordPress plugin and I'm having trouble with three things:

    1) Showing the date of posts in the search snippet. The code looks like this: <time class="date-container minor-meta updated">Posted on March 27, 2020</time>. I selected Show Data Points in the plugin. In the content group for news, I added a data point. Actually, I tried different things: simply //time and also //time[@class='date-container'][1]/@content. I have Show and Single selected. It doesn't seem to work. I'm guessing my xpath is incorrect.

    2) We have a notification bar related to COVID-19 at the top of each page now. This shows in the search snippet. I tried removing it by using something like this //span[text()="Information about Coronavirus (COVID-19) and related closures"] in the exclude content xpaths of the global indexing settings. I seemed to work at first, but now I do see it in some search snippets.

    3) For WordPress posts (regardless of content groups), no search snippets are shown in the results. The snippets are only shown for pages and events. I'm using first paragraph of indexed content setting.

    Any help would be appreciated. Thanks!

    Jaroslav Vaňkát
    @JVankat
    Hi @maryseb_gitlab
    1) Did you start a full re-index? I've tried re-indexing one page and it seems to work, try searching for COVID-19: Recreation program registration postponed indefinitely in the control panel.
    2) Matching the inner text is not always the best option, nevertheless this element seems to be unique on the page, I'd recommend trying //div[contains(@class,'mpp-container')]. Also a full re-index is necessary for this to be applied.
    3) I see what you mean, this seems to be mainly the News and Jobs content groups, right? I'll need to debug this, will take a look first thing tomorrow morning and will get back to you asap.