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    Henning Orth
    @E-VANCE
    Hi there, we're facing some styling issues with ss360-no-img-classes, see an exemplary query here – any ideas on how to fix this before diving in to the CSS and creating a workaround / fix that could break on future updates?
    Also wondering why the first results don't pick up on the images and the titles, the markup is identical with our other articles...
    That's probably where we should start to investigate
    Jaroslav Vaňkát
    @JVankat

    Hi @E-VANCE the .ss360-no-img class is appended for custom results, I'm creating a ticket for this - nevertheless this shouldn't be an issue - the class name is just an internal flag.

    Also wondering why the first results don't pick up on the images and the titles, the markup is identical with our other articles...

    What results do you mean?

    Henning Orth
    @E-VANCE
    @JVankat See the link to the exemplary query above – the first four are not picking up on the images in the articles (hence the .no-img-class)
    If you compare the articles (no-img & img) then there shouldn't be a difference in how the results are built
    Jaroslav Vaňkát
    @JVankat
    @E-VANCE okay, now I see what you mean, this isn't caused by the ss360-no-img class, but by those results being defined within a Query Mapping - you'd need to update the HTML of the custom results in the Query Mapping Editor to achieve the same look as the standard search results..
    Henning Orth
    @E-VANCE
    @JVankat Alright, thanks! Will look into it. Is there a documentation regarding the default HTML markup so I can 'map' the custom results accordingly...?
    Jaroslav Vaňkát
    @JVankat
    @E-VANCE great! The default markup is documented over here: https://docs.sitesearch360.com/query-mappings
    Marion Rose
    @ladymarion
    Can anyone help me with excluding the publish date from the search results? Does it have to do with data points?
    Jaroslav Vaňkát
    @JVankat
    Hi @ladymarion - I can take a look, can you send me a look to a search query where the publish date is displayed?
    Marion Rose
    @ladymarion
    @JVankat as long as you promise not to judge this site lol.. it is NOT my work!! https://bassemiers.com/ (search for egg)
    Thank you!
    Jaroslav Vaňkát
    @JVankat
    @ladymarion the site looks pretty fine to me :) It looks like you're using the Built-in mode integration, meaning SS360 doesn't render the search results (it only provides the posts that should be displayed), so you would need to customize the template files to remove the publish date (but I probably wouldn't be able to help you with this - I'm not that familiar with WP themes). Alternatively you could switch the integration to the Custom Mode - but the search would look completely different and might need some tweaking to fit your site's theme (see https://docs.sitesearch360.com/wordpress-integration).
    Marion Rose
    @ladymarion
    @JVankat okay awesome!! Thank you so much!
    Marion Rose
    @ladymarion
    Ok @JVankat , I have another question :) How do I set site search up to include product variation skus?? On https://bassemiers.com/ if you search for 'egg nest' the right result shows up, but if you search for a sku of one of it's variations there are no results (example: 301079). Any suggestions??
    Jaroslav Vaňkát
    @JVankat
    @ladymarion you can create a hidden data point with the following xpath: //*[@class='sku'] and re-index, that should do it.
    Marion Rose
    @ladymarion
    @JVankat Do I add that to the crawler settings?
    Jaroslav Vaňkát
    @JVankat
    Jaroslav Vaňkát
    @JVankat
    @ladymarion I just realized that sometimes the SKU is N/A, so maybe this would be a better XPath to extract the SKUs //*[@class="sku" and text() != "N/A"] - but let's see whether the re-index helps you solve the issue in the first place.
    Marion Rose
    @ladymarion
    Ok, I'll try it! Thank you so much for your help.
    Jason Strack
    @JasonStrack
    Hello, I'm new to site search. I would like to set it up on our website, while only searching a part of it. And then have an option to expand the search to other parts of our site. Anyone with more experience know if this is possible? Know of any examples? Thanks.
    Simon Schabel
    @mr-simonski
    Yes, I would set up ‚content groups‘ per website part and then restrict the script to only search within one content group for now.
    Jason Strack
    @JasonStrack
    Thanks @mr-simonski. That is the way I had started to lean, but didn't think about restricting the search to one content group.
    Bob Herring
    @okicajun_twitter
    Hello, my site uses WPML for multi-language support (EN, FR, ES) Do I need 3 licenses to support my multi-language site and how would I set up the designer to place the properly labled search box to read Search/Rechercher/Buscar as users switch between languages?
    Jannette Pazer
    @sociallyclimb_twitter
    Hi! Is there a way to specify an order for query mappings? For example, I'd like specific combinations with the word "dinner" or "dining" (like "dining event" or "dinner theater") to provide one set of results, and anything else (like "dining" or "dinner reservations") to provide another more general set of results. The more generic mapping keeps taking priority, and my more specific mapping gets ignored.
    Simon Schabel
    @mr-simonski

    @okicajun_twitter Yes, each account is language dependent, so you need one account per language. Please get in contact via mail@sitesearch360.com to ask for possible discounts.

    regarding the search designer: you would need 3 different setups/ss360 config objects, one per language, to connect the language dependent account. And of course you may configure the search box label then accordingly in the corresponding ss360 config object.

    @sociallyclimb_twitter Yes, this is tricky.

    You may try to delete the mappings and then save the mappings again in different order, this might help.

    A more complete solution would be to use a regexp mapping and explicitly exclude the specific term „dining event“ from the more general term „dining“.

    Jannette Pazer
    @sociallyclimb_twitter
    I tried exclusion in the regex, but I guess it didn't work - fairly complicated stuff.
    Jannette Pazer
    @sociallyclimb_twitter
    So which mappings get processed first? Newer ones or older ones?
    Jannette Pazer
    @sociallyclimb_twitter
    I have tested updated regex with exclusions on regex101.com and it should work, but general mapping with exclusions still overrides results from more specific mapping.
    Jannette Pazer
    @sociallyclimb_twitter
    I have figured out why it wasn't working. sitesearch360 automatically changed my regex \W to lower case, breaking the regex. That's a serious limitation if regular expressions that have upper case operators won't work.
    porshajackson
    @porshajackson
    Hi @JVankat Our crawler started indexing out staging environment again. I can't remember how we handled this before, but any index with 'https://www.alabamapublichealth.gov/staging/test/' needs to be removed.
    Simon Schabel
    @mr-simonski
    @sociallyclimb_twitter The search isn‘t distinguishing between uppercase or lowercase hence you only need to provide lowercase regexp.
    @porshajackson Please add /staging/test as a blacklisting url pattern to your crawler settings.
    porshajackson
    @porshajackson
    Thank you. Would this remove the current pages that have been indexed though?
    Also, can I add 'https://www.alabamapublichealth.gov/staging/test/' to the Url to Remove from Index section in the Indexing Control page?
    Simon Schabel
    @mr-simonski

    @porshajackson yes, please use the same url pattern /staging/test to remove all wrongly indexed pages from the current index.

    You may also delete your whole index and index again after adding /staging/test to the blacklisting url patterns.

    Robby
    @paulsm7_twitter
    Hi, how I can search content only in one page?
    Simon Schabel
    @mr-simonski
    @paulsm7_twitter What do you exactly mean? What else is searched what you want to get out of the index?
    Az Troenkrasnow
    @troenkrasnow_twitter
    I'm trying to use the IP Blacklisting feature to prevent having searches that I do on the site from appearing in the logs so I can see what customers are searching for more easily. The problem is that I have a dynamic IP address so it changes all the time and the block is no longer effective, are there are solutions for this?
    Jaroslav Vaňkát
    @JVankat
    Hi @troenkrasnow_twitter - you can simply press ctrl+shift+e and the tracking will be disabled, alternatively you can set a ss360-tracking=0 cookie to prevent the tracking.
    2 replies
    ClausFT
    @ClausFT
    Hi @JVankat
    We have some events on our site that are being held at specific dates. We don't want to show events that are expired in the search results. Do you have an idea on how to achieve that?
    10 replies
    cm-springlane
    @cm-springlane
    Hi :) I have a weird problem that occurs once in a while. My queue script calls the API with a DELETE for a URL, we get the message back that the URL was deleted - but it still shows up in the search. If I then manually call the DELETE for the same URL it works. I've compared the URLs and I'm sure that there's nothing like an extra space or something messing it up. Current candidate: https://www.springlane.de/magazin/muerbeteig/ which was sent via script to the API at Jan 11 16:30:03 and is still in the search results. I don't think it's a cache problem bc when I have sent a manual DELETE with other problem URLs the results have changed very quickly.
    19 replies
    Frank Martin
    @fgmartin
    I'm trying to connect to our Google Analytics with GTM. Despite reading through the documentation and searching this forum, I'm at a loss as how to specify the parameters for "searchBox: {...}". Could someone please give me an example? I want the capture the same search data in GA as I did before using Google custom Search. Thanks.
    1 reply
    Frank Martin
    @fgmartin
    @JVankat And where does that code go?
    16 replies
    Jannette Pazer
    @sociallyclimb_twitter
    Hi all! Is there any way to set a default image for result pages that don't have any images on them? I only see a way to set a default image if no obvious one exists by extracting via an XPath identifier, but our logo is a transparent background image. If we could use an absolute image URL that would solve our problem.
    Jaroslav Vaňkát
    @JVankat
    Hi @sociallyclimb_twitter - there is a ss360Config.results.placeholderImage setting where you can set an image to be shown for all results without an image. Does that work for you?
    Jannette Pazer
    @sociallyclimb_twitter
    That would be great - where can I find that setting?
    Jaroslav Vaňkát
    @JVankat
    @sociallyclimb_twitter This is a setting that goes to the ss360Config on your site, I can send you the updated code if you'd send me a link to a page where you've integrated the search and the default image you want to use.