site search-360/Lobby

James

@jmshey90

I added it directly into the config, wasn't sure if that was the right way to go:

  callbacks: {
    preSearch: function(query) {
       document.cookie = 'ss360-open-tab=' + encodeURIComponent(query + '<#>news');
    }
  },

For example: https://www.eastriding.gov.uk/council/?search=ss360

Jaroslav Vaňkát

@JVankat

Oh, sorry, that's something I've forgoten to add, the preSearch callback should return true, otherwise it will prevent the search from being submitted.

Otherwise this is the correct approach.

James

@jmshey90

Perfect, thanks!

James

@jmshey90

With query mapping, it only shows around 25 results, is there a way of finding another indexed result that I want to associate with a query?

Jaroslav Vaňkát

@JVankat

@jmshey90 we do this feature in the new control panel, but not in the old one.

James

@jmshey90

Awesome thanks

James

@jmshey90

Do you have a feedback form for language/spellings? For example, I search for email and I get Did you mean "emil"? so presumably. Be handy to have somewhere to log them.

Jaroslav Vaňkát

@JVankat

We currently don't have any feedback form, but if you get some weird corrections, please send them to mail@sitesearch360.com and our support team will collect them.

Dan Fundatureanu

@mss-fundan

Hello! I have an issue on the mobile device view: for Mobile I want to display only the Title and Snippet (no Image), but for Desktop I want to go with the default (Image, Title, Snippet). To get that I added the following "... layout: {
mobile: {
showImages: false
}
}, ..." but for some reason I see no difference in Mobile view (it's exactly like for Desktop!). Could you point me what am I doing wrong? or give me an example?! Thank you!

Dan Fundatureanu

@mss-fundan

...
  layout: {
    mobile: {
      showImages: false
    }
  },
...

using the above code still shows in the Mobile view the Image in each item of the Resultset - same like in Desktop view! Please advise! Thank you!

Jaroslav Vaňkát

@JVankat

Hi @mss-fundan this looks correct to me, do you have a page where I could check your integration?

Dan Fundatureanu

@mss-fundan

@JVankat Here: https://metrodevelop.wpengine.com/search-results/?ss360Query=test

@JVankat I forgot to mention , but as you can see, I use a page to display the results (/search-results)

Jaroslav Vaňkát

@JVankat

@mss-fundan I don't see the layout block in your ss360Config on the page you've sent me. Nevertheless, if I update the configuration by calling SS360.changeConfig('layout.mobile.showImages', false); and retrigger the search the images are hidden as expected: https://snipboard.io/gVHipb.jpg

Dan Fundatureanu

@mss-fundan

@JVankat something happen but I see and you are right! I added it back and it looks good! Thank you!

Dan Fundatureanu

@mss-fundan

Is there a way to apply style to "See more" button?

Jaroslav Vaňkát

@JVankat

Hi @mss-fundan we currently don't have any alternative styling for the more results button, so some custom css would be the way to go (.ss360-group .ss360-more-results { /* ... */ }).

Dan Fundatureanu

@mss-fundan

Thank you, @JVankat !

Dan Fundatureanu

@mss-fundan

@JVankat It would be easy and nice for the "See more" button to have an id

Jaroslav Vaňkát

@JVankat

@mss-fundan thanks for the feedback, noted. The issue over here is that you can have multiple "See more" buttons, so we'd have to generate unique ids for those (e.g. based on the content group name), thus targeting those would for most customers be more complicated than using the class selector.

Jaroslav Vaňkát

@JVankat

Hi @jmshey90 - we've just deployed the changes, so accounts with team members can now be switched to the new control panel. Once you log in with the account owner's credentials, you should get a dialog inviting you to create a test account (so you'd have a chance to take a look before commiting to switching your live account). Please let me know if something doesn't work as expected, or you have any questions/feedback.

Dan Fundatureanu

@mss-fundan

@JVankat I just got the Columbo plan for siteID: metrostar.com but I still see the SiteSearch360 logo on top of search result list

Do I need to do anything on my side?

Jaroslav Vaňkát

@JVankat

Hi @mss-fundan when using the Columbo plan the branding is only removed from search suggestions, it is still displayed in the search results.

James

@jmshey90

Thanks @JVankat I've noticed that the Filter reordering doesn't work. When I click and drag, there is the animation effect, but nothing moves

Jaroslav Vaňkát

@JVankat

@jmshey90 thanks for letting us know, I'll take a look.

Jaroslav Vaňkát

@JVankat

@jmshey90 this does work for me, I can swap the order of the filter options and it's immediately applied in the search results, is this still broken for you? What browser are you using?

James

@jmshey90

I'm using Chrome

Screen Recording 2021-05-06 at 13.11.03.mov

Jaroslav Vaňkát

@JVankat

@jmshey90 okay, you're talking about the filter options, I was checking the filter groups, I can reproduce this, we'll look into it asap.

bobhrds

@bobhrds

Hello! I am having trouble getting pdf's to appear in results on mobile. pdf results show up fine on desktop. Any initial suggestions? I do have similar settings for desktop and mobile in Search Result Configuration

Jaroslav Vaňkát

@JVankat

Hi @bobhrds if you could send me a link to your site and a sample query, then I can take a look.

bobhrds

@bobhrds

@JVankat al-anon.org and using P46 for a query. (desktop will return results with pdf's, mobile does not) Thank you very much

Jaroslav Vaňkát

@JVankat

@bobhrds looks like the mobile search box isn't properly connected to our search, can you try changing the search box selector to input[name="s"] in the Wordpress Plugin Configuration? What's currently displayed on mobile are your native wordpress search results.

James

@jmshey90

@JVankat are you experiencing some problems atm? My results manager isn't updating the search, and my dictionary isn't loaded

Jaroslav Vaňkát

@JVankat

Hi @jmshey90 everything looks fine on our side, your dictionary and result manager are loading fine for me.

James

@jmshey90

From the top to complain, which I did yesterday work, but the ones I added today like consultation and privacy aren't picking up in the Search Preview

There's usually no delay

Jaroslav Vaňkát

@JVankat

Okay, I've cleared your search cache (under Search Settings) and everything does look fine for me now. Can you confirm? You shouldn't need to clear the cache manually, though, we'll look into that next week.

James

@jmshey90

Thanks, that works. I'll clear cache in future if I have any issues.

James

@jmshey90

The Index Single URL option now seems to not work, but Test Extraction works on the same URL

Jaroslav Vaňkát

@JVankat

@jmshey90 do you have a sample url I could use to test this?

James

@jmshey90

https://www.eastriding.gov.uk/environment/bins-rubbish-recycling/tips-and-recycling-sites/recycling-site-finder/?entry=airmyn_hwrs

Jaroslav Vaňkát

@JVankat

@jmshey90 I'll have to debug this, I'll get back to you in about 3 hours.

James

@jmshey90

Thank you

Jaroslav Vaňkát

@JVankat

@jmshey90 not sure what exactly was wrong with indexing this page, we'll take another look next week, seems to have been a temporary issue with one of our servers, this should work as expected now. Regarding the reordering filter options bug, we've got a fix for this and will deploy it latest by Tuesday next week.

James

@jmshey90

Thanks, it is working now (index)

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