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    Bong-Chu Papke
    @Bongmaster407
    That's correct, @JVankat - maybe really with a config option like for the search results (ss360Config.results.moreResultsPagingSize).
    Jaroslav Vaňkát
    @JVankat
    @Bongmaster407 got it, let me try to take a look later this week, this won't be that easy to implement. Will keep you posted.
    Bong-Chu Papke
    @Bongmaster407
    Thank you, @JVankat, looking forward to hearing from you.
    yonatanLehman
    @yonatanLehman
    Hi. Suddenly my search results don't show any text snippets - even in the control panel search preview - yesterday it was working fine. I'm using "Use content behind search snippet XPath" with a rather long XPATH which is designed to more or less capture all text (//div[@id='mc-main-content']//p|//div[@id='mc-main-content']//li|//div[@id='mc-main-content']//dt|//div[@id='mc-main-content']//dd|//div[@id='mc-main-content']//div|//div[@id='mc-main-content']//a|//div[@class='mpld-descr']/p|//div[@id='mc-main-content']//h4|//div[@id='mc-main-content']//h3|//div[@id='mc-main-content']//h2|//div[@id='mc-main-content']//h1|//div[@id='mc-main-content']//meta[@name="description"]/@content) - any clues why this might be happening ?
    I did try a smaller XPATH an reindexing but it didn't help
    yonatanLehman
    @yonatanLehman
    I changed the XPATH to something simpler '//div[@id='mc-main-content']//*' and it started working - although I need to narrow it down a bit.Any tips on a good XPATH for general documentation?
    yonatanLehman
    @yonatanLehman
    Can someone tell me how I can set the snippet XPATH to express "all textual elements under div with class "C" excluding anything under div with class "D" or div with class "E". For context extraction this is easy because there are multiple XPATHs and both include and exclude but for results snippets it all needs to be expressed as single XPATH
    Jaroslav Vaňkát
    @JVankat
    @yonatanLehman maybe merging multiple xpaths with the pipe operator would be a simpler solution? For example //body[@class='docs']//div[@class='description'] | //body[@class='blog']//div[@class='excerpt']
    yonatanLehman
    @yonatanLehman
    It's easier to say "everything except" because I might miss something and not notice - it's easy to spot something and eliminate then test 400 pages of content and ensure everything is indexed. - Is there no way to say "except" in XPATH ? Is there a reason why context extraction has include and exclude xpath and snippet doesn't ?
    Jaroslav Vaňkát
    @JVankat
    @yonatanLehman do you maybe have a more specific example?
    yonatanLehman
    @yonatanLehman
    Sure. I need to capture all the text under the div with the class with id="mc-main-content" which appears on all my pages. But for example on the page https://applitools-docs-review1.herokuapp.com/docs/api/eyes-sdk/index-gen/class-eyes-espresso-java.html I don't want to see the language menu (under the h1 header) in the results snippet - this is a div with class="mpld-select-language"
    At the moment the snippet looks like this "Eyes method Class: EyesPlatform: Selenium 3Language: Java SDK: Latest other languages This is the constructor for the Eyes class. This is the main class used for executing checkpoints using Eyes. Syntax Eyes eyes = new Eyes(); Eyes eyes =…" - it should start with "This is the constructor" - the stuff before that should not be there
    (for the page whose link I sent it will say Espresso instead of Selenium)
    Jaroslav Vaňkát
    @JVankat
    @yonatanLehman I see, querying the ancestor might do it, something like //p[not(ancestor::div[@role="main"])]
    Jaroslav Vaňkát
    @JVankat
    @Bongmaster407 so I did take a look, and this isn't really possible, as soon as we'd have more than two pages (meaning num > 2 * moreResultsPagingSize), the interface wouldn't work as expected, which unfortunately isn't a super easy fix on our side --> would require a few development hours.
    Alex Edelstein
    @alexed1
    hi, noob question here. we have a Colombo plan. When we publish a new or updated piece of content, when does it get indexed? On the one hand, my dashboard says "When you update, add, or delete pages or posts, Site Search 360 takes care of instantly reflecting the changes in your search results."
    but on the other hand, my service plan says that I'm only getting "one weekly recrawl" If changes are really getting indexed instantly, what's the purpose of the recrawl?
    Bong-Chu Papke
    @Bongmaster407
    Hi @JVankat and thanks for having a look and getting back to me. I'm not sure if we can request this feature, or if it actually makes sense from your point of view. We already thought about implementing a work-around on our side. But as we tested it out a bit, we came across one case (/claims) where smart 404 returned one more result than the configured num or the max (12), including the more results button. This was the point where we thought it's definitely better to have a proper software solution on your side rather than a custom work-around. What do you think? May we request this feature?
    Jaroslav Vaňkát
    @JVankat
    Hi @alexed1 - I suppose you're using the Wordpress plugin, right? The Wordpress plugin is built in a way, that our api is notified whenever a post gets created/updated/deleted, so we update it immediately, which is one of the advantages of using the plugin. For most of our customers, the crawler is the only way of getting data to us, so that's why the crawling period is that important.
    Hey @Bongmaster407 - unfortunately we don't have much free capacity right now + this is the first time someone requests this functionallity, so we cannot really justify working on this right now. I will put reviewing the whole Smart 404 + this feature on our backlog, but it could take a few months until we get to it. If you'd want to prioritize this, I guess our support team could provide a quote for you (mail@sitesearch360.com).
    Bong-Chu Papke
    @Bongmaster407
    Thanks @JVankat! I really understand your points, all valid, no problem. I will get back to our client and then we'll see. I don't think they will go the way you suggested, which is a shame in my opinion. However, thanks again for your time and that you've taken a look into this. I assume that the ss360Config.smart404.num option will stay, right?
    Jaroslav Vaňkát
    @JVankat
    @Bongmaster407 thanks for your understanding! The ss360Config.smart404.num option will definitely stay.
    Crystal Berg
    @SparkYourTruth_twitter
    My search box isn't displaying properly.
    Jaroslav Vaňkát
    @JVankat
    Hi @SparkYourTruth_twitter - sorry for the delay. What is your siteId? I will take a look.
    Frank Martin
    @fgmartin

    I'm using the Wordpress plugin, version 1.1.24, but I'm not seeing the updated Control Panel ( https://docs.sitesearch360.com/whats-new-in-the-new-site-search-360-control-panel ). Is this an issue with the Wordpress plugin?

    Is there a release date for the Wordpress plugin update? I have some unhappy stakeholders as I can't pin search results for All Results. Thanks.

    Jaroslav Vaňkát
    @JVankat
    Hi @fgmartin yes, the switch is now available to wordpress users, you'd just need to log in to control.sitesearch360.com and should get a dialog inviting you to switch + a wordpress plugin update is recommended (to v1.1.25).
    Frank Martin
    @fgmartin
    @JVankat We are on v1.1.25. Yesterday, before posting here I went to the control panel which invited me to create a Test Site ([our.account]_test), which I did. Is this the Test Site now my active Control Panel? I don't see another invitation or means to switch over.
    Jaroslav Vaňkát
    @JVankat
    @fgmartin https://app.sitesearch360.com/welcome should have a I'm ready button where you can switch your live account to the new environment.
    Frank Martin
    @fgmartin
    That redirects me to the _test account. I tried with an incognito window, as well.
    Jaroslav Vaňkát
    @JVankat
    image.png
    do you see this screen? the Switch My Account to This New Interface Now button will move your live account to this interface (even though you're logged in with your test account)
    Frank Martin
    @fgmartin
    Not seeing that when logged in or after logging out/in.
    Jaroslav Vaňkát
    @JVankat
    @fgmartin let me take a look, what's your siteId?
    Frank Martin
    @fgmartin
    cmcmainstage.wpengine.com - thanks
    Jaroslav Vaňkát
    @JVankat
    @fgmartin everything looks correct to me. So you don't see the Welcome to the new SS360 control panel! on this page: https://app.sitesearch360.com/welcome?projectId=1224 ?
    Frank Martin
    @fgmartin
    Yes, but that ID is cmcmainstage.wpengine.com_test . Does this mean I need to log into the WordPress Plugin dashboard as cmcmainstage.wpengine.com_test ?
    Jaroslav Vaňkát
    @JVankat
    @fgmartin no, but the welcome page will transfer your live account (cmcmainstage.wpengine.com) to the new control panel. So you just need to go to the page, click the Switch My Account to This New Interface Now button and confirm you want to switch, and cmcmainstage.wpengine.com will be transferred.
    Frank Martin
    @fgmartin
    I cannot find the the Switch My Account to This New Interface Now button anywhere. Shall I contact mail@sitesearch360.com ?
    Jaroslav Vaňkát
    @JVankat
    @fgmartin okay, that's weird, should I move it for you? I suppose you didn't make any changes in the new interface, right?
    Frank Martin
    @fgmartin
    Yes, please move it. Thanks
    Jaroslav Vaňkát
    @JVankat
    @fgmartin just switched it to the new interface.
    Frank Martin
    @fgmartin
    Got it. Thanks, again.
    Nick Basham
    @nickbasham-grayloon
    Hi, I have an account setup to index two sites…right now they are indexed using the crawler, but I'd prefer one of the two to use the sitemap for indexing instead. Is there a way to specify individual sites to use different indexing methods?
    Frank Martin
    @fgmartin
    @JVankat The new control panel is great. I'm very happy using SiteSearch360. Well done.
    Jaroslav Vaňkát
    @JVankat
    Hi @nickbasham-grayloon - sorry for the delay. Not sure what's your site, but in the new control panel you can specify multiple indexing methods - so there you could e.g. crawl one domain and use a sitemap for a different one.
    @fgmartin glad to hear that!
    porshajackson
    @porshajackson
    Hi it appears when we search on "ALPHTN" the search results duplicate... one lowercase and the other uppercase..
    @JVankat
    Also is there a way for the crawler to not index our "breadcrumbs"... "ADPH Home" appears in our search results
    porshajackson
    @porshajackson
    We are also experiencing where the title in the search results is shown through the search suggestions. I am thinking this has to do with the search results utilizing header elements while our website also uses header element. Please see example here (https://www.alabamapublichealth.gov/staging/redesign/search/index.html?ss360Query=alphtn). Is there a way to possibly make the header(title) element an h4 element?