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    Jaroslav Vaňkát
    @JVankat
    @Bongmaster407 so I did take a look, and this isn't really possible, as soon as we'd have more than two pages (meaning num > 2 * moreResultsPagingSize), the interface wouldn't work as expected, which unfortunately isn't a super easy fix on our side --> would require a few development hours.
    Alex Edelstein
    @alexed1
    hi, noob question here. we have a Colombo plan. When we publish a new or updated piece of content, when does it get indexed? On the one hand, my dashboard says "When you update, add, or delete pages or posts, Site Search 360 takes care of instantly reflecting the changes in your search results."
    but on the other hand, my service plan says that I'm only getting "one weekly recrawl" If changes are really getting indexed instantly, what's the purpose of the recrawl?
    Bong-Chu Papke
    @Bongmaster407
    Hi @JVankat and thanks for having a look and getting back to me. I'm not sure if we can request this feature, or if it actually makes sense from your point of view. We already thought about implementing a work-around on our side. But as we tested it out a bit, we came across one case (/claims) where smart 404 returned one more result than the configured num or the max (12), including the more results button. This was the point where we thought it's definitely better to have a proper software solution on your side rather than a custom work-around. What do you think? May we request this feature?
    Jaroslav Vaňkát
    @JVankat
    Hi @alexed1 - I suppose you're using the Wordpress plugin, right? The Wordpress plugin is built in a way, that our api is notified whenever a post gets created/updated/deleted, so we update it immediately, which is one of the advantages of using the plugin. For most of our customers, the crawler is the only way of getting data to us, so that's why the crawling period is that important.
    Hey @Bongmaster407 - unfortunately we don't have much free capacity right now + this is the first time someone requests this functionallity, so we cannot really justify working on this right now. I will put reviewing the whole Smart 404 + this feature on our backlog, but it could take a few months until we get to it. If you'd want to prioritize this, I guess our support team could provide a quote for you (mail@sitesearch360.com).
    Bong-Chu Papke
    @Bongmaster407
    Thanks @JVankat! I really understand your points, all valid, no problem. I will get back to our client and then we'll see. I don't think they will go the way you suggested, which is a shame in my opinion. However, thanks again for your time and that you've taken a look into this. I assume that the ss360Config.smart404.num option will stay, right?
    Jaroslav Vaňkát
    @JVankat
    @Bongmaster407 thanks for your understanding! The ss360Config.smart404.num option will definitely stay.
    Crystal Berg
    @SparkYourTruth_twitter
    My search box isn't displaying properly.
    Jaroslav Vaňkát
    @JVankat
    Hi @SparkYourTruth_twitter - sorry for the delay. What is your siteId? I will take a look.
    Frank Martin
    @fgmartin

    I'm using the Wordpress plugin, version 1.1.24, but I'm not seeing the updated Control Panel ( https://docs.sitesearch360.com/whats-new-in-the-new-site-search-360-control-panel ). Is this an issue with the Wordpress plugin?

    Is there a release date for the Wordpress plugin update? I have some unhappy stakeholders as I can't pin search results for All Results. Thanks.

    Jaroslav Vaňkát
    @JVankat
    Hi @fgmartin yes, the switch is now available to wordpress users, you'd just need to log in to control.sitesearch360.com and should get a dialog inviting you to switch + a wordpress plugin update is recommended (to v1.1.25).
    Frank Martin
    @fgmartin
    @JVankat We are on v1.1.25. Yesterday, before posting here I went to the control panel which invited me to create a Test Site ([our.account]_test), which I did. Is this the Test Site now my active Control Panel? I don't see another invitation or means to switch over.
    Jaroslav Vaňkát
    @JVankat
    @fgmartin https://app.sitesearch360.com/welcome should have a I'm ready button where you can switch your live account to the new environment.
    Frank Martin
    @fgmartin
    That redirects me to the _test account. I tried with an incognito window, as well.
    Jaroslav Vaňkát
    @JVankat
    image.png
    do you see this screen? the Switch My Account to This New Interface Now button will move your live account to this interface (even though you're logged in with your test account)
    Frank Martin
    @fgmartin
    Not seeing that when logged in or after logging out/in.
    Jaroslav Vaňkát
    @JVankat
    @fgmartin let me take a look, what's your siteId?
    Frank Martin
    @fgmartin
    cmcmainstage.wpengine.com - thanks
    Jaroslav Vaňkát
    @JVankat
    @fgmartin everything looks correct to me. So you don't see the Welcome to the new SS360 control panel! on this page: https://app.sitesearch360.com/welcome?projectId=1224 ?
    Frank Martin
    @fgmartin
    Yes, but that ID is cmcmainstage.wpengine.com_test . Does this mean I need to log into the WordPress Plugin dashboard as cmcmainstage.wpengine.com_test ?
    Jaroslav Vaňkát
    @JVankat
    @fgmartin no, but the welcome page will transfer your live account (cmcmainstage.wpengine.com) to the new control panel. So you just need to go to the page, click the Switch My Account to This New Interface Now button and confirm you want to switch, and cmcmainstage.wpengine.com will be transferred.
    Frank Martin
    @fgmartin
    I cannot find the the Switch My Account to This New Interface Now button anywhere. Shall I contact mail@sitesearch360.com ?
    Jaroslav Vaňkát
    @JVankat
    @fgmartin okay, that's weird, should I move it for you? I suppose you didn't make any changes in the new interface, right?
    Frank Martin
    @fgmartin
    Yes, please move it. Thanks
    Jaroslav Vaňkát
    @JVankat
    @fgmartin just switched it to the new interface.
    Frank Martin
    @fgmartin
    Got it. Thanks, again.
    Nick Basham
    @nickbasham-grayloon
    Hi, I have an account setup to index two sites…right now they are indexed using the crawler, but I'd prefer one of the two to use the sitemap for indexing instead. Is there a way to specify individual sites to use different indexing methods?
    Frank Martin
    @fgmartin
    @JVankat The new control panel is great. I'm very happy using SiteSearch360. Well done.
    Jaroslav Vaňkát
    @JVankat
    Hi @nickbasham-grayloon - sorry for the delay. Not sure what's your site, but in the new control panel you can specify multiple indexing methods - so there you could e.g. crawl one domain and use a sitemap for a different one.
    @fgmartin glad to hear that!
    porshajackson
    @porshajackson
    Hi it appears when we search on "ALPHTN" the search results duplicate... one lowercase and the other uppercase..
    @JVankat
    Also is there a way for the crawler to not index our "breadcrumbs"... "ADPH Home" appears in our search results
    porshajackson
    @porshajackson
    We are also experiencing where the title in the search results is shown through the search suggestions. I am thinking this has to do with the search results utilizing header elements while our website also uses header element. Please see example here (https://www.alabamapublichealth.gov/staging/redesign/search/index.html?ss360Query=alphtn). Is there a way to possibly make the header(title) element an h4 element?
    Olesya
    @lesyaelf_gitlab
    @porshajackson apologies for the delay here - I believe my colleagues have been following up with you via email
    Marten Quadland
    @quadland_gitlab
    How can you enable suggestions in the layover popup? They only appear to work in Fullscreen mode, not layover.
    Marten Quadland
    @quadland_gitlab
    In addition to my question regarding activating suggestions in the layover popup, is it possible to use a full screen config by default, but change to a Layover view for a second search on the same page? I tried using subConfigs and SS360.changeConfig, set fullScreenConfig to nothing and add the setting for searchBox, the properties appear to update as expected but the searchBox.selector reference doesn't bind.
    Marten Quadland
    @quadland_gitlab
    @JVankat For reference, https://www.universalfurniture.com/fabrics. We currently use the top right nav bar icon to trigger layover via '''layoverTrigger: "#ss360-trigger,#ss360-trigger-mobile"''', but Layover doesn't allow Suggestions (fyi, I also noticed that suggestions do not work in the Search Designer tool with Layover and Suggestions active as well). The 2nd search area on the page, #FabricSearch, needs to use the layover, but filter the search and suggestions for layover. That currently works as expected, but since I can't toggle b/t fullScreenConfig and Layover b/t the two different search fields, I'm not able to activate suggestions in both cases.
    Jaroslav Vaňkát
    @JVankat

    Hi @quadland_gitlab - sorry for the delay, got distracted and forgot to get back to you after reading the first message. Enabling suggestions in the layover isn't curently possible (I see that this would make sense with the layover trigger, but otherwise you're the first one asking about this).

    The subConfig really wouldn't be the best way to achieve this, because the layover and fullscreen cannot co-exist in a single instance. But recently we've started supporting multiple instances of the plugin. So basically you'd have a second configuration object. There are two options how to set this up - either you make the ss360Config an array of objects (each being basically a single ss360Config, you can use an alias property to name the instance - if you need to call one of the plugin's methods), or you could use an ss360Configs object which is pretty similar, but is a map of instance names to configuration objects.

    I hope this makes sense and is at least a little helpful. We don't have any docs on the multiple instances just yet, but you can check the https://docs.sitesearch360.com/embedding example in dev tools - ss360Config and ss360Configs would be the relevant configuration objects to look for.

    Maryse
    @maryseb_gitlab

    Hi @JVankat , I'm trying to prevent some archived content to show in the search results. I have them set as noindex, noarchive, nofollow, but they still show up.

    I then tried adding the following in the NoIndex Xpaths in the crawler settings:
    //p[@class='archive_notice']

    and when that didn't work, I tried with an ID insead:
    //p[@id='archive_notice']

    But the pages keep showing in the result pages. Here is are examples of such a pages:
    https://cotesaintluc.org/announcements/new-admission-method-at-parkhaven-pool/
    https://cotesaintluc.org/announcements/parkhaven-pool-and-wading-pools-june-22/ (this one seems to have been removed from the results for now)

    So I'm guessing I am misunderstanding something. Can you help? Thanks!

    Jaroslav Vaňkát
    @JVankat
    Hi @maryseb_gitlab - your setup looks correct to me, I've just updated the //p[@class='archive_notice'] XPath to //p[contains(@class, 'archive_notice')] (otherwise we'd expect the full class name to match the archive_notice string). Manually re-indexing the first link did remove it from the index, meaning the xpaths seem to be set up correctly. I've started another re-index for your site, can you please double-check the index and confirm the archived pages aren't indexed anymore?
    Maryse
    @maryseb_gitlab
    @JVankat It seems to work now, thank you. However, is there a reason why setting the page to noindex, noarchive and nofollow is not enough for the page not to be indexed? Because ideally, I wouldn't need the XPath and the search engine would respect the noindex, isn't that correct? Thanks!
    Jaroslav Vaňkát
    @JVankat
    @maryseb_gitlab - that is correct, I suppose in this case the issue is you having two <meta name="robots" content="..."> tags in the dom, and we only process the first one. https://snipboard.io/FSsTj9.jpg
    Maryse
    @maryseb_gitlab
    @JVankat, hmm, OK, thanks for pointing that out to me. I'm not sure what plugin or if the theme is adding this additional meta robots. But if I understanstand correctly, if I manage to remove it, I wouldn't need the Xpath, correct?
    Jaroslav Vaňkát
    @JVankat
    @maryseb_gitlab that's correct.
    AEKercher
    @AnneKercher
    hello. I am trying to integrate site search 360 into our kentico site. I want to include data points via the API content that is not included in the page HTML (page type, etc.). When I go to setup data points via the dashboard, it is requiring me to add either an xpath or url pattern to the datapoint. How do I setup a data point that may not be accessible via the page html?
    Jaroslav Vaňkát
    @JVankat
    Hi @AnneKercher - your data points don't have to be set up in the control panel when indexing content via the API, meaning you can simply send the array of data points in the post body and everything should work as expected.
    AEKercher
    @AnneKercher
    @JVankat Thanks. You don't happen to know of a generic SS360 .NET client that is available for download? I see there are plugins for WP, etc., but nothing generic I could use for our custom CMS implentation