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    Jesus Suarez
    @JesusSuarez_twitter
    :'( I'm going crazy..
    Damian X. Garcia
    @thegaux
    What level of expertise do you have using Ubuntu? I would suggest to run the command
    sudo service thingsboard status
    (but I don't know if you did that already)
    Jesus Suarez
    @JesusSuarez_twitter

    service thingsboard status
    ● thingsboard.service - thingsboard
    Loaded: loaded (/lib/systemd/system/thingsboard.service; enabled; vendor preset: enabled)
    Active: active (running) since lun 2019-12-30 04:35:58 CET; 17min ago
    Main PID: 2203 (thingsboard.jar)
    CGroup: /system.slice/thingsboard.service
    ├─2203 /bin/bash /usr/share/thingsboard/bin/thingsboard.jar
    └─2218 /usr/bin/java -Dsun.misc.URLClassPath.disableJarChecking=true -Dplatform=deb -Dinstall.data_dir=/usr/share/thingsboard/data -Xloggc:/var/log/thingsboa

    dic 30 04:37:27 ns377766 thingsboard.jar[2203]: "value" : 100,
    dic 30 04:37:27 ns377766 thingsboard.jar[2203]: "description" : "Devices amount limitation"
    dic 30 04:37:27 ns377766 thingsboard.jar[2203]: },
    dic 30 04:37:27 ns377766 thingsboard.jar[2203]: "whitelabeling" : {
    dic 30 04:37:27 ns377766 thingsboard.jar[2203]: "value" : true,
    dic 30 04:37:27 ns377766 thingsboard.jar[2203]: "description" : "White-labeling feature"
    dic 30 04:37:27 ns377766 thingsboard.jar[2203]: }
    dic 30 04:37:27 ns377766 thingsboard.jar[2203]: }
    dic 30 04:37:27 ns377766 thingsboard.jar[2203]: Initialized ThingsBoard License Client with instanceId [SRbew3mplIhFX1Ivzkl9]
    dic 30 04:38:40 ns377766 thingsboard.jar[2203]: Stopping ThingsBoard License Client...

    Damian X. Garcia
    @thegaux
    it looks like the service is running already. That's why it fails to start again
    Jesus Suarez
    @JesusSuarez_twitter

    service thingsboard stop

    /usr/share/thingsboard/bin/install/install.sh

    ===================================================

    :: ThingsBoard Professional Edition :: (v2.4.2.1PE)

    Connector configured to listen on port 80 failed to start
    ThingsBoard installation failed!

    Damian X. Garcia
    @thegaux
    were you able to stop the service without root credentials?
    Jesus Suarez
    @JesusSuarez_twitter
    yes, I use the root user.
    Damian X. Garcia
    @thegaux
    we can continue trying to make it work in a private chat
    Jesus Suarez
    @JesusSuarez_twitter
    ok thanks.
    saji199722
    @saji199722
    hi everyone
    i have a problem with sending rpc subscribe rest api
    it retruns 503 error Service unavailable but everything on server is ok
    any help?
    Navid
    @Navid007
    I am using a python code to connect via MQTT to my thingsboard server
    the code works with Demo.thingsboard.io
    once I change the server and connect to a device made in my server, it is connecting and in my python code logs shows successful connection and start publishing, however I do not see data in "Latest Telemetry" Section,
    I do not know how to debug, any idea ?
    zhaocundang
    @zhaocundang
    wow, this is i wanted ! amazing !
    nmahale10
    @nmahale10
    HELLO ALL
    my dashboard is showing GMT time tnstaed of local time
    pls suggest
    zhangxianwei2015
    @zhangxianwei2015
    Performance issue: try to connect "10 thousands device && 3 telemetry resources && 2s interval" to thingsboard, the method validateCredentials in LocalTransportApiService cause performance issue. it cost about 5-10 ms to process the request. will it be fixed?
    tachzuka
    @tachzuka
    The new release of the gateway in Python is not yet available for windows computers. how do i compile the gateway for windows?
    Bhargavi Rao
    @bhrao_gitlab
    Hi All,
    I have ThingsBoard server running on Ubuntu and just installed the latest python based gateway on another Ubuntu. I got the gateway connected to thingsboard.
    I am simulating some device Applications to send MQTT data to the gateway(as per the mqtt.json configuration). However, I dont see the device data getting reported to the server from the gateway. Is there a configuration that needs to be enabled for the data to be sent to the server.
    Thanks in advance
    Ilya Barkov
    @zbeacon

    Hi, @bhrao_gitlab

    Please write issue on github, with your config and "connector.log". MQTT connector can connect to an external broker, and subscribe to some topics for data collection. Did you check your logs? Logs folder location you can find here.

    Hi, @tachzuka

    You can use the new gateway with docker in Windows. We are going to release a docker image soon.

    Bhargavi Rao
    @bhrao_gitlab
    Thanks @zbeacon. I had already created a new issue(#2309) on github. I have updated the same with the logs and configurations used. I did check the logs, the gateway subscribes to the device data top mentioned in the mqtt.json config. When I publish data to the topic, the broker publishes it to the gateway but looks like the gateway is not receiving the message as the log file doesnt have any prints there after.
    jdobruchowski
    @jdobruchowski
    Hello , can i somehow config tb , or tb-gateway to save only changes in states ?
    oh , sorry i found it
    jdobruchowski
    @jdobruchowski
    it seems it's not working for new tb-gateway on modbus , i have sendDataOnlyOnChange to true and i still get events
    jdobruchowski
    @jdobruchowski
    ah it should be set to True not true -.-
    Ilya Barkov
    @zbeacon

    Hi, @jdobruchowski

    Thank you for feedback, i will fix this in several days.

    Ilya Barkov
    @zbeacon

    @jdobruchowski

    Please try again after upgrading with commands:
    sudo pip3 uninstall thingsboard-gateway -y
    git clone https://github.com/thingsboard/thingsboard-gateway.git
    sudo python3 ./thingsboard-gateway/thingsboard_gateway/setup.py install

    jdobruchowski
    @jdobruchowski
    @zbeacon ''2020-01-02 14:41:40' - ERROR - tb_gateway_service - 154 - Expecting value: line 17 column 35 (char 368)'
    ''2020-01-02 14:41:40' - DEBUG - tb_gateway_service - 380 - Loaded devices:
    @zbeacon ''2020-01-02 14:41:40' - DEBUG - tb_utility - 72 - <module 'ModbusConnector' from '/usr/local/lib/python3.6/site-packages/thingsboard_gateway-2.0-py3.6.egg/thingsboard_gateway/connectors/modbus/modbus_connector.py'>'
    ''2020-01-02 14:41:40' - ERROR - tb_gateway_service - 154 - Expecting value: line 17 column 35 (char 368)'
    Ilya Barkov
    @zbeacon
    @jdobruchowski Please open issue and upload your config, it looks like some parameter in the config is incorrect, because the gateway cannot load it. (Notate: Change a host and port of your server)
    jdobruchowski
    @jdobruchowski
    @zbeacon it happened after i updated it
    Ilya Barkov
    @zbeacon

    @jdobruchowski Yes, I understand, but unfortunately, I can’t fix the error if I can’t reproduce it.

    And the sendDataOnlyOnChange value in the configuration should be true with a lowercase letter at the beginning, because it is a json format. Maybe this is a problem?

    jdobruchowski
    @jdobruchowski
    @zbeacon yep it was
    @zbeacon i get it now , on old version , I changed sendDataOnlyOnChange to True , it was an error , but your code had it set to default to true , on new version you repaired this parameter , and now i had an error in config
    jdobruchowski
    @jdobruchowski
    while we are at it , can I write my own converter for standard modbus connector ? and can it be defined per device ?
    Ilya Barkov
    @zbeacon
    @jdobruchowski Yes, you can do it, some information you can read here and you should in device configuration add parameter "converter" and class name. Your custom converter class should inherit class "Converter" from thingsboard_gateway.connectors.converter .File with custom converter class should be in an extensions folder, in folder extensions/mqtt already placed custom converter file. Unfortunately, I have not written a manual for this yet.
    jdobruchowski
    @jdobruchowski
    @zbeacon cool i will manage . Is there anything that will prohibit me from publishing to tb more timeseries tags than specified in modbus.json ?
    Ilya Barkov
    @zbeacon
    @jdobruchowski There is no limit for count of timeseries tags. But every tag more will a little bit decrease speed of data processing. If you want, you can add more modbus connectors in a general config file with different configs for connectors. Every connector is a different thread, but you can provide the same name for device and this will increase speed of data processing, of course, if modbus server supports async connections.
    Geir Andersen
    @GeirFrimann
    Is it possible for a single device to create multiple alarms?
    I need to be able to create multiple alarms for a single device as it move to different locations and sensor thresholds are exceeded. Now I'm only able to create one alarm, and when the tresholds are exceeded the existing alarm will be updated..
    AlphaMusk
    @alphamusk
    Why is it so hard to find out how to backup Thingsboard on Linux? I can't imagine people haven't asked for this before.
    Ilya Barkov
    @zbeacon

    Hi, @bhrao_gitlab

    I have answered to your issue. Could you try to follow steps in it and send logs to us? Most important logs are service.log and connector.log .

    jdobruchowski
    @jdobruchowski
    @alphamusk Guess you only need to backup the db and any config file you changed
    Avm333
    @Avm333
    Hi I am new to this things..
    I want to build thingsboard from source..