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    Helena Rasche
    @erasche
    at least a week to get more nodes into the cloud
    which jobs/tools?
    Milad Miladi
    @mmiladi
    I have a couple of Spades and Unicycler mapping waiting jobs
    Helena Rasche
    @erasche
    we can redirect to SGE in the meantime
    by redirect I mean you'll need to restart the jobs
    Milad Miladi
    @mmiladi
    That would be nice. Alternatively it should be fine to reduce the requested memory. It's Bacteria genome, so 180GB would be likely not needed.
    Krzysztof Poterlowicz
    @kpoterlowicz
    Hi Helena, just to confirm are you restarting handlers now on usegalaxy.eu ?
    Helena Rasche
    @erasche
    Hi @kpoterlowicz nope, we aren't doing anything.
    any reason?
    Krzysztof Poterlowicz
    @kpoterlowicz
    just two of my students have waiting status for while :)
    but other got yellow now so we will be patient
    Helena Rasche
    @erasche
    which tool are they running?
    Krzysztof Poterlowicz
    @kpoterlowicz
    group on the data
    they do simple 'from peaks to genes'
    tutorial
    Helena Rasche
    @erasche
    I don't see any jobs from them
    odd
    oh, ok
    one is in new
    yeah, they're in new
    this just takes some time for galaxy to get around to processing them unfortunately
    nothing we can do on our end
    Krzysztof Poterlowicz
    @kpoterlowicz
    thank you
    for checking
    Helena Rasche
    @erasche
    no problem
    Schulz_Lab
    @EddaSchulz
    Hi, I'm trying to upload small fastq file, but the upload always fails. I uploaded the same files a few days ago successfully. Could you please check this? Thank you!
    Björn Grüning
    @bgruening
    @EddaSchulz do you get any error message? Are you uploading via the webbrowser?
    Schulz_Lab
    @EddaSchulz
    Yes, I'm uploading via webbrowser and first everything looks fine, but the the data set in the history turns red with the message Fatal error: Exit code 1 ()
    Could not find platform dependent libraries <exec_prefix>
    Consider setting $PYTHONHOME to <prefix>[:<exec_prefix>]
    Traceback (most recent call last):
    File "/usr/local/galaxy/galaxy-dist/tools/data_source/upload.py", line 6,
    21 mpimg_L10978_Sample_6_S28_R1_001.fastq
    20 mpimg_L10979_Sample_7_S29_R1_001.fastq
    
    19 mpimg_L10982_Sample_10_S32_R1_001.fastq
    
    18 mpimg_L10983_Sample_11_S33_R1_001.fastq
    
    17 mpimg_L11128_Sample-46_S22_R1_001.fastq
    
    16 mpimg_L11129_Sample-47_S23_R1_001.fastq
    
    15 mpimg_L11134_Sample-52_S28_R1_001.fastq
    
    14 mpimg_L11135_Sample-53_S29_R1_001.fastq
    
    13 mpimg_L11107_Sample-25_S1_R1_001.fastq
    
    12 mpimg_L11111_Sample-29_S5_R1_001.fastq
    
    11 mpimg_L11114_Sample-32_S8_R1_001.fastq
    
    10 mpimg_L11118_Sample-36_S12_R1_001.fastq
    
    9 test
    a list with 2 items
    6 mpimg_L11114_Sample-32_S8_R1_001.fastq
    
    5 mpimg_L11118_Sample-36_S12_R1_001.fastq
    
    4 mpimg_L11107_Sample-25_S1_R1_001.fastq
    
    3 mpimg_L11111_Sample-29_S5_R1_001.fastq
    
    2 mpimg_L11114_Sample-32_S8_R1_001.fastq
    
    1 mpimg_L11118_Sample-36_S12_R1_001.fastq
    Björn Grüning
    @bgruening
    jupp, this error in on our side
    I'm investigating
    something happend in the last 4h
    sorry for the inconvinience
    Schulz_Lab
    @EddaSchulz
    thanks for looking into this!
    Björn Grüning
    @bgruening
    @EddaSchulz can you please try again?
    Schulz_Lab
    @EddaSchulz
    I tried it again now. Is doesn't give an error any more, but it seems to be stuck in the queue (it's grey since more than an hour)
    sorry, it's not true, it just apparently didn't refresh. It's green now, but the files are empty
    Helena Rasche
    @erasche
    We're seeing some internal errors on our end that are unexpected and are working to resolve these.
    For now, just keep trying, maybe you'll get lucky
    Jennifer Hillman-Jackson
    @jennaj
    Would someone from the eu admin team be able to help this user? https://biostar.usegalaxy.org/p/29701/
    branislav
    @braniti_twitter
    Thanks to organizers for great Galaxy@ ELIXIR.2018
    Björn Grüning
    @bgruening
    Glad you liked it! :)
    Milad Miladi
    @mmiladi
    Hello, the file uploader is working very slowly. Do u have an anticipation of how long might take until the network/nfs become normal again? thanks
    Helena Rasche
    @erasche
    Not under our control, or our monitoring currently.
    Milad Miladi
    @mmiladi
    Thanks Helena
    Helena Rasche
    @erasche
    Sorry!
    Milad Miladi
    @mmiladi
    @erasche Of course no worries! I just asked to know if there is a scheduled update .
    Also these kind of notification from me mainly serve to be feedback that might assist with tracing the challenges, not as complains to the admins :smile:
    Helena Rasche
    @erasche
    Of course! We really do appreciate this feedback
    Someday we will push our alerting notifications here since many people check this channel
    just to acknowledge when we're aware of any issues