These are chat archives for ushahidi/Community

Jul 2015
Jul 22 2015 16:52
[Brandon Rosage, Ushahidi] @Robbie @ZackHalloran The Platform's "Plan-choosing" screen flow, illustrated:
[Jess Shorland, Ushahidi] thanks, @Brandon
[Charlie Harding, Ushahidi] Why are we moving from to
[Charlie Harding, Ushahidi] feels really confusing
Jul 22 2015 16:58
[Brandon Rosage, Ushahidi] I'd like @brianherbert to explain this, since he's provided this answer many times. But as I understand it, there are two reasons...
[Charlie Harding, Ushahidi] sorry I've not seen the discussion before
[Brandon Rosage, Ushahidi] First, and most importantly, that, historically, the sensitivity and public nature of the data on deployments has created an undesirable implication that Ushahidi (the company) is running these deployments.
[Brandon Rosage, Ushahidi] Second are the technical implications of running a pretty robust company website alongside an even more robust user-generated content website.
[Brandon Rosage, Ushahidi] So "" (a placeholder for the dedicated domain for the hosted service) is intended to say "The user is on our cloud-hosted service, website, and domain now."
[Charlie Harding, Ushahidi] I don't think that .io resolves problem #1 since our name is still there, I'd like to better understand the real challenges of #2 as we create fragmentation and #3 I'd like to see examples of other companies where this is the case so that people aren't confused
[Charlie Harding, Ushahidi] Are you suggesting we use a totally different domain than, that it is just a placeholder and that we will instead use a new brand name?
Jul 22 2015 17:04
[Brandon Rosage, Ushahidi] No, I'm not suggesting that. I'm simply saying that, as I understand it, the exact domain hasn't been determined, yet. That's a Brian and Robbie decision.
[Brandon Rosage, Ushahidi] Here are a few anecdotes from Brian regarding No. 2, from my past convos with him about this...
[Brandon Rosage, Ushahidi] "Well I'm absolutely opposed to allowing third parties to have access to our primary domain"
[Brandon Rosage, Ushahidi] "it's a security concern"
[Brandon Rosage, Ushahidi] "and confusing about ownership"
[Brandon Rosage, Ushahidi] But the domain variety is not the design team's direction. We've asked about the constraints, and we're working within them.
[Charlie Harding, Ushahidi] I see
[Charlie Harding, Ushahidi]!
[Brandon Rosage, Ushahidi] (troll)
Jul 22 2015 17:10
[Charlie Harding, Ushahidi] I'm honestly really confused why we won't put our name on our work
[Brandon Rosage, Ushahidi] I think there's an argument to be made that "our work" and "our users' work" are different.
[Brandon Rosage, Ushahidi] And that a domain extension is a reasonably modest way to distinguish them.
[Jess Shorland, Ushahidi] @charlie, if I'm understanding you correctly, your issue is lack of consistency in user flow from to
[Brandon Rosage, Ushahidi] GitHub does this, with
[Charlie Harding, Ushahidi] I don't think that .com and .io make any meaningful brand difference to users other than to create confusion on destination
[Charlie Harding, Ushahidi] but I'm also willing to concede if no one else sees it as a problem
[Brandon Rosage, Ushahidi] I would prefer it all be .com. But I don't think it's too great a cost to users to have that extension change.
[Charlie Harding, Ushahidi] if it is a major security risk, then I see. But we won't escape the brand issue of people using our platform for reasons we don't like with our name extension on their deployment
Jul 22 2015 17:16
[Sophie Shepherd, Ushahidi] My concern is that someone would try to go to from a deployment and get lost. But if that (when it doesnt have a subdomain) redirects to .com, i dont think it would be too confusing.
[Charlie Harding, Ushahidi] I'm just opposed to fragmentation if avoidable
[Brandon Rosage, Ushahidi] Also, @Charlie and @Jess: Here is a diagram of how we're organizing "Plans" content:
[Brandon Rosage, Ushahidi] This is not a wireframe. The layout, interaction, and screen will not LOOK like this. It's intended to outline the words we use, and how each plan is "additive," and what features are added with each plan.
[Brandon Rosage, Ushahidi] If you see anything that's wrong or confusing, let us know. We'll be using this outline to design the "Plans" module.
Jul 22 2015 17:23
[Jess Shorland, Ushahidi] @sophie that's a good point. should absolutely redirect to .com. I don't see this as a big issue at all. I don't think it will make enough of a branding difference to justify the trade-off. My sense is that to majority of cloud audiences, it's not going to matter. Ushahidi is the brand/word that matters. I can double check this with @brianherbert and @Robbie
[Sophie Shepherd, Ushahidi] Agree 100% that "ushahidi" is the part that matters
[Charlie Harding, Ushahidi] To finish the .io discussion, the only reason I see we would do it is for security/complications, not brand
[Charlie Harding, Ushahidi] @Brandon this looks good for the time being. I would grab the support text at the top of the pricing tiers. The # of SMS alerts is something we need to actually price out. This isn't set. But not a barrier
[Charlie Harding, Ushahidi] Also # of custom forms is limited in the free and standard version
Jul 22 2015 17:29
[Brandon Rosage, Ushahidi] RE: Support text. It don't see the value of it, especially since it doesn't accurately describe what you're getting with each plan.
[Brandon Rosage, Ushahidi] I'd like to try a design that uses the title, price, and features to communicate the difference.
[Charlie Harding, Ushahidi] OK before moving on we should have a convo
[Jess Shorland, Ushahidi] include me, please @Charlie
[Charlie Harding, Ushahidi] especially the first
[Charlie Harding, Ushahidi] I need to write up a requirements brief to make sure the design matches
[Brandon Rosage, Ushahidi] When can we have that conversation?
[Charlie Harding, Ushahidi] this afternoon?
Jul 22 2015 17:35
[Charlie Harding, Ushahidi] sorry it will just be a lot easier to work through this stuff in person. I've been doing an immense amount of reading on this stuff and have failed on the knowledge transfer side.
Jul 22 2015 21:34
[Robbie Mackay, Ushahidi] @charlie Theres multiple reasons for .. I'm not sure they're that solid. But here goes:
  • there probably a security risk similar to when github pages sites were on (discussed a little here ) .. I haven't bothered to investigate that as an issue
  • It limits what we can do with .. once a user registers we can't just demand that back if we want to use it for some internal use.
  • We already have a bunch of sites on .. we can add exceptions for the 50+ subdomains we already have, however maintaining those over time is just an extra complication I don't want to deal with.
[Robbie Mackay, Ushahidi] on a related note.. we seem to have started using for a bunch of things.. @brianherbert any chance we can pick either .org and .com as the primary?
[Robbie Mackay, Ushahidi] or set a specific purpose for each.
[Robbie Mackay, Ushahidi] another thought: is a much more memorable domain.. If I have to tell someone my URL they'll remember .. but relies on spelling Ushahidi correctly :)
[Robbie Mackay, Ushahidi] @Charlie @jess can we get notes on basecamp for any discussions around cloud? regardless how minor..
Jul 22 2015 21:56
[Charlie Harding, Ushahidi] @Robbie sorry didn't mean to turn it into a discussion. Didn't know where to go to find info on this decision.
[Robbie Mackay, Ushahidi] I'll document the .io stuff on basecamp.
[Robbie Mackay, Ushahidi] I was more meaning when you chat with Brandon drop some notes in basecamp..
Jul 22 2015 22:56
[Robbie Mackay, Ushahidi] argh. I totally wrote a response to T1732 yesterday and it never posted.
[Robbie Mackay, Ushahidi] wtf
[Ush Bot, Ushahidi]
[Robbie Mackay, Ushahidi] or maybe it wasn't that task.. but I explained migrations somewhere
Jul 22 2015 23:42
[Brian Herbert, Ushahidi] @Robbie there are reasons why .org was set up as the domain that links to our github pages URLs that I don't agree with but it is what it is for now
Jul 22 2015 23:59
[Robbie Mackay, Ushahidi] all good. Low priority for now..