These are chat archives for ushahidi/Community

24th
May 2017
Ushbot
@ushbot
May 24 2017 08:11
[Donatus Abwao] Hi Angela Oduor Lungati, do you have the working steps?
Ushbot
@ushbot
May 24 2017 08:28
[Angela Oduor Lungati] Hi Donatus, please see our documentation on https://ushahidi.com/support/install-ushahidi
Lindsey Fox
@langsdlc
May 24 2017 15:56
Hi Ushahidi team! I am having problems with the heroic installation. I have installed it and it is up and running, but none of my posts will come through on any of the data sources. I am willing to pay for a few hours of support. I really need a working solution since we are teaching a workshop on Ushahidi June 2 to 50 attendees. Please help!
*heroku
Ushbot
@ushbot
May 24 2017 16:40
[Angela Oduor Lungati, Ushahidi] Hey @langsdlc( I'm assuming this is Lindsay?) could you possibly give me admin access to your deployment so that I can troubleshoot? My email address is angela@ushahidi.com
Lindsey Fox
@langsdlc
May 24 2017 17:43
@aoduor yes, lindsey here! I just added you as collaborator. I did not see an option to add you as admin
Ushbot
@ushbot
May 24 2017 17:50
[Angela Oduor Lungati, Ushahidi] Great. Just to confirm, this is on the deployment on heroku, and not https://vanderbilt.ushahidi.io, yes?
Lindsey Fox
@langsdlc
May 24 2017 17:57
correct
Ushbot
@ushbot
May 24 2017 17:57
[Angela Oduor Lungati, Ushahidi] please share the link to the heroku deployment?
Lindsey Fox
@langsdlc
May 24 2017 17:57
although the reason I went with heroic was because i was having similar problems on the other
*heroku
Lindsey Fox
@langsdlc
May 24 2017 18:07
The survey won't work either, when I share it just returns "Cannot GET /settings/surveys/edit/12"
Ushbot
@ushbot
May 24 2017 18:12
[Angela Oduor Lungati, Ushahidi] Hey Lindsay, I just created a user account on artvanderbilt.herokuapp.com - please upgrade it to admin and i'll be able to test this out
[Angela Oduor Lungati, Ushahidi] ah, hold on, got your email :)
Ushbot
@ushbot
May 24 2017 18:20
[Angela Oduor Lungati, Ushahidi] and it looks like your heroku deployment keeps timing out.. i got the same error. "Cannot GET /posts/create/12"
Lindsey Fox
@langsdlc
May 24 2017 18:22
How do i fix this? Do I need to upgrade my account on heroku?
Ushbot
@ushbot
May 24 2017 18:35
[Angela Oduor Lungati, Ushahidi] @jess and I are checking in with the dev team to help us figure this out, we really apologise for the inconvenience caused by this
Lindsey Fox
@langsdlc
May 24 2017 18:38
No worries!!! I just want it to work for the workshop ;)
Ushbot
@ushbot
May 24 2017 18:39
[Angela Oduor Lungati, Ushahidi] We're working on it :)
[Jess Shorland, Ushahidi] Totally understand @langsdlc. We're are so sorry that you've had such a rough time with the platform, and we're talking with the engineers about this issue now
Lindsey Fox
@langsdlc
May 24 2017 18:43
YAY- Thank you so very much!!!