These are chat archives for ushahidi/Community

24th
Oct 2017
Eimear Lynch
@eimearlynch_twitter
Oct 24 2017 07:39
Hi there, I am following all of the instructions with regard to using SMSSync to upload SMS messages to my Ushahidi deployment. However, they are not appearing on the page of my deployment. Any tips would be much appreciated. Eimear
Ushbot
@ushbot
Oct 24 2017 08:22
[David Losada, Ushahidi] @Desmond-S you would need to change the source code for API (in the “platform” folder of your setup) so that the geojson endpoint changes the marker color based on the criteria you mentioned.
[David Losada, Ushahidi] @eimearlynch it’s usually a matter of verifying the URL and the secret. If those are matching the server properly and smssync is working fine on your phone, then it should be ok
Desmond-S
@Desmond-S
Oct 24 2017 09:09
@ushbot Hi Thanks I had checked the code and made necessary changes in GEOJSONCollection and got it working.
Ushbot
@ushbot
Oct 24 2017 09:09
[David Losada, Ushahidi] great! really glad to hear :)
Eimear Lynch
@eimearlynch_twitter
Oct 24 2017 10:30
@ushbot Thanks David. I have verified both the URL and the secret, however when I publish a message it still did not appear in our deployment.
Ushbot
@ushbot
Oct 24 2017 10:48
[David Losada, Ushahidi] do you have access to the access logs in your server? any evidence that smssync is trying to reach it?
Eimear Lynch
@eimearlynch_twitter
Oct 24 2017 12:36
Yes, it appears that it has been trying to reach it. There are some logs of failed messages which say "Sending message to the server failed. Server error: Request failed. Unable to resolve host "electionsalone.api.ushahidi.io": No address associated with hostname.
Ushbot
@ushbot
Oct 24 2017 12:41
[David Losada, Ushahidi] that’s strange, the host is resolving properly for me
[David Losada, Ushahidi] what is the internet connectivity like in the phone?
Eimear Lynch
@eimearlynch_twitter
Oct 24 2017 13:21
The internet connectivity was fine when I was trying this. However, we are based in Sierra Leone. I wonder if there is any issue with using SMSSync or Ushahidi in Sierra Leone?
Ushbot
@ushbot
Oct 24 2017 13:27
[David Losada, Ushahidi] not really sure, but we have no reports about any specific issues with Sierra Leone
[David Losada, Ushahidi] are you able to open the deployment with the phone’s browser? electionsalone.ushahidi.io
Eimear Lynch
@eimearlynch_twitter
Oct 24 2017 13:32
No. I've just tried to enter it in the browser and it doesn't work. It doesn't start connecting and exits the browser immediately
Ushbot
@ushbot
Oct 24 2017 13:34
[David Losada, Ushahidi] it seems to be a problem of connectivity of the phone with the deployment’s servers then