These are chat archives for ushahidi/Community

Nov 2017
Princesa Bathory
Nov 22 2017 06:43
hello, the error persists, I could enter only 5 minutes and again "A database error occurred while performing the requested procedure. Please review the database error below for more information.
application / libraries / drivers / Database / Mysql.php [316]:
Table "settings" can not be found in the database. Please make sure you are using the latest version of the database for this version of Ushahidi. "
url is
Nov 22 2017 11:26
[vishnu] hi
[vishnu] we are finding it difficult to post the information via sms sync to Ushahidi Map
Nov 22 2017 11:32
[Angela Oduor Lungati] Hi vishnu. what deployment are you trying to link smssync to?
[Angela Oduor Lungati, Ushahidi] did you confirm that validity of the sync url within the application
[Vishnu Rao] What is happening is that sms sync - validity confirmed - is picking up the message and this is being posted on ushahidi. When we validate it and post it - there is an error stating location not verified
[Angela Oduor Lungati] could you share a screenshot of the error?
Nov 22 2017 11:39
[Vishnu Rao] will do one second
[Vishnu Rao] Sorry I am not techsavvy. Just give me one second
[Vishnu Rao] Another thing is when we use the Ushahidi app we are able to map it.
[Vishnu Rao] Validation Error attribute New image field is required
[Angela Oduor Lungati] aaaah. Got it...
[Vishnu Rao] There are two things to this - when we send the inputs on a phone
[Vishnu Rao] from a smart phone - location and image are not captured automatically
Nov 22 2017 11:57
[Angela Oduor Lungati] I’ve filed the issue as a bug here: ushahidi/platform#2292
[Angela Oduor Lungati] you can keep track of it there as the team fixes it
[Angela Oduor Lungati] now, for the mobile app, have you enabled GPS access?
[Vishnu Rao] thanks!
[Angela Oduor Lungati] are you using an android or iOS device? and is it the latest version on the app store?
[Vishnu Rao] android
[Vishnu Rao] we have enable GPS access. Does it pick it up properly?
[Vishnu Rao] With regard to Ushahidi app - it is working very well
[Vishnu Rao] The SMS Sync is the problem
Nov 22 2017 12:02
[Vishnu Rao] With SMS Sync we can do more intensive tagging
[Angela Oduor Lungati] sms sync doesn’t forward images or gps locations
[Angela Oduor Lungati] it only forwards text messages
[Vishnu Rao] oh
[Vishnu Rao] then how do we know
[Vishnu Rao] should we give them a format to type in
[Vishnu Rao] how do we know the location
Nov 22 2017 12:07
[Vishnu Rao] we plan to do it all over a state if possible...

[Angela Oduor Lungati] you would need to extract location information from the text message and then map it manually. Your audience needs to understand the best way/format to send text messages to make it easier for your team to structure and assign location. You’ll need to do campaigns to create awareness.

you can see more on our support page here on more deployment strategies to employ

[Vishnu Rao] understood - In the case of electricity, pictures of broken transformer/fallen electricity lines speak louder than words
[Angela Oduor Lungati] would they be able to send these via the smart phone apps?
[Angela Oduor Lungati] or directly from the web?
[Vishnu Rao] yes
[Angela Oduor Lungati] (also compatible on mobile web)
[Vishnu Rao] web - the consumer are not techsavvy with web
[Vishnu Rao] knowledge
[Vishnu Rao] so the app is the best option
Nov 22 2017 12:13
[Vishnu Rao] thanks. This has been helpful
[Angela Oduor Lungati] your most welcome :)
Nov 22 2017 13:42
[David Losada, Ushahidi] @Princesa we have fixed the problem, thank you for your patience
Nov 22 2017 14:43
[Ekoue Rodrigue] Thanks !!!