Gitter Documentation

FAQ

Help! Do you have any Support?

If your support inquiry doesn’t need to be private, drop by the gitter/gitter room.

Otherwise, send a message to support@gitter.im

How much does it cost?

Gitter is entirely free for all public and private conversations.

I have a suggestion, where can I suggest/discuss it?

Feel free to come discuss your idea in the gitter/gitter room.

If your idea pertains to the UI or interface, it’s probably best to create an issue in the Element Web repo since Gitter is just a rebranded instance of Element.

If it’s something Gitter specific, the gitter.im project would be suitable.

Do you have an API?

We are so glad you asked, yes we do!

Since Gitter runs on Matrix, you can use the wonderful Matrix API against https://gitter.ems.host/ (ex. GET https://gitter.ems.host/_matrix/client/versions)

If you have any questions about Matrix development, the #matrix-dev:matrix.org room is the place to be!

How do I use a different Matrix client?

All of your Gitter content lives on the gitter.im homeserver. This means you can use whatever Matrix client you prefer! There is a big list on the Try Matrix Now page on Matrix.org.

After you pick a client, just specify gitter.im when signing in.

Gitter/Element on mobile web is awful, what else can I use?

Mobile support in Element is considered experimental is practically unusable.

If you’re keen on using something in a browser, you would probably be interested in using https://hydrogen.element.io/ which is a lightweight Matrix client that performs and is optimized very well for mobile web.

Otherwise, Element has dedicated Android and iOS apps.

Does Gitter/Element support multiple accounts?

Not yet but you can track https://github.com/vector-im/element-web/issues/2320

How do I migrate/merge my gitter.im account with my other Matrix account (MXID)?

Currently, it’s not possible to rename or merge that account with your other Matrix account. As a workaround, you can invite and give permissions to your other Matrix user manually to all of the same rooms that your giter.im account had (yes, this is cumbersome).

The portable identites MSC is one possibility that could help this scenario though.

A half-measure for example could be the ability to mark an account as tombstoned in favor of another account. This way when someone tries to DM or mention you, their client would instead point them to them to the account you prefer. There isn’t an issue or MSC for this yet (as of 2023-02-23) but if someone is keen on this idea, feel free to create one and drop us a link to add here.

Everyone shows up as “Mod” instead of “Admin” in my room?

People who have a power level of 90 show up as a “Mod” in Element but they are in fact admins of the room.

90 is the custom power level we’ve set for admins of the room. If you notice, any action can be taken by a user with 90 power level (check the roles and permissions of the room or the m.room.power_levels event)

We’re considering updating the power level of everyone to 100 so everything just displays correctly in any case, https://gitlab.com/gitterHQ/webapp/-/issues/2876

Improving the way a custom power level in Element is displayed is tracked by https://github.com/vector-im/element-web/issues/24528